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Marc Adebesin

Marc Adebesin

Service Design

Upper Management / Consulting

London, Greater London

Social

Services offered

A Certified ISO Lead implementer / Service Designer with extensive experience in managing the delivery of projects in heavily outsourced environments. Skilled in service transition & service delivery, ensuring the successful implementation and ongoing support of projects. Proficient in service design, incident and change management, client relationship management, and vendor and supplier management. Strong expertise in using various tools such as ARIS Business Designer, MS Visio & MURAL to deliver high-quality services.

Vendor management
Service transition management
Change management
Service designer
Client relationship management
Incident management
Approximate rate: £ 40 per hour

Experience

  •  Service Transition Management  /   Service Design (Service Architect)
  •  IT Outsource Management  /  Managed Services / Client Relationship & Stakeholder Management
  • Incident, Capacity,  Change Management, Major Incident Management, Multi-level 3rd Party Vendor & Supplier Management, Release, Patch, Vulnerability & Deployment Management,  Reporting and Performance Management of KPI/SLA, BSS / OSS Service Management support.  
  •  Service Reporting Frequency,  Continuity Service Improvement, Business Continuty.

Education

Education: Executive MBA                   -   Business Administration                                          Cardiff Metropolitan University

 

References available on request

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