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I have proven experience within Customer Services and enjoy working in a busy and pressurised environment with an excellent technical ability of interpreting the customer requirements and needs with effective communication skills.
Dealing with complex situations but at the same time keeping an empathetic and confident telephone manner.
A confident, multilingual candidate with a wealth of experience working for the Business and Leisure Travel Industry speaking fluent English, Spanish and Italian and basic Portuguese.
• Languages skills as Interpreter & translator of 3 languages English Italian and Spanish.
• Amadeus computer Proficiency
• Domestic & International Travel expertise
• Travel Consulting & Reservations
• Strong team building and coaching skill • Operative and Invoicing Systems Liberty, Dolphin, Orbis, Mercurio, Protas
• Microsoft office applications
• Transportation and Repatriation Travel Coordination
• Travel & Emergency Assistance
Bachelor´s degree in Fashion Design / IADE Madrid
Communication Skills Course / West London College
Proficiency level English & Italian/International House London
Interpretation Master for Congress and Conferences English Italian / Isidoro Calin School Madrid
Business Travel Executive / FCM Travel Solutions
Booking, cancelling, changing, reissuing or processing refunds, using Amadeus, net and published fares, Hotels/Trains/Ferries/transfers. Any services required to repatriate the travellers such as stretcher, POC equipment & nurse and Doctor Escorts.
IGLU.COM / PLANET CRUISE
Executive at the International Department.
Flights, Cruises and Ski holidays Specialist. Italian, Spanish and English speaking.
Operations & Travel Executive / AXA International
Case handler & Travel arrangements for the Operations team, Flights-Transfers-Hotels, Evacuations and Repatriations.
Operations & Travel Executive / Healix International
Case handler & Travel arrangements for the Operations team, Flights-Transfers-Hotels, Evacuations and Repatriations.2014-2016
Travel Coordinator / International SOS
Business Travel Executive for International Evacuations as part of the Travel Team within several Insurance Companies
Business Travel Executive / HRG Marsans
Flights, Hotel, Trains, Ground Transfers, Car rentals. CRS Amadeus System.