mariam ali

I am 25 i have around 5 years customer service expirence working at manchester airport and also in currency exchange branches aswell as dealing with personal tax as a civil servant employee.

Employment History
HM Revenue and Customs ( Personal Tax) DEC 2021- current
▪ Dealing with customer income tax enquires.
▪ calculating sums and correcting anything we need on tax payers account
▪ adhering we have followed all rules and regulations making sure customer has passed security.
▪ Communicating with tax payers, HMRC and various third parties via telephone, email and written correspondence
Travelex, Travel Money Advisor (Tesco) (Retail sales consultant) Aug2019- Dec 2021 

Travelex (VAT Sales/Retail Consultant) Sept2017 - May2019
▪ Calculating and processing VAT refunds for non-EU national
▪ Ensuring strict regulations are adhered to as prescribed by inspecting residence status
and ensuing if the goods are being exported.
▪ exchanging customers refunds into their home currencies
▪ providing procedural requirements clearly to future customers.

Thomas Cook Placement - Tourist Assistant Work
• Meeting and greeting customers.
• Providing a summary of services, amenities and geographical layout of the building
• Responding to customer queries.
• Maintaining a safe environment and ensuring health and safety

Education / Training
Manchester Airport Academy Employability Program
• NCFE Level 1 in Employability Skills
• C&G Level 1 Award in Customer Service
• An Introduction to Mandarin, Culture, Etiquette and Phraseology

City Guilds – Level 2 Diploma in Air Cabin Crew -pass Hard