beBee background
Professionals
>
Manchester City Centre
Marianne van Tilburg

Marianne van Tilburg

Customer Experience, QA and Training Leader

Education / Training

Manchester City Centre, Ringway, Manchester

Social

About Marianne van Tilburg:

Results-driven Customer Experience and Training Leader with proven expertise in QA leadership, soft skills and customer engagement training, learning and development, and escalation management. Recognised for driving measurable improvements in customer satisfaction, operational performance, and service quality. Skilled in customer feedback analysis, NPS and Trustpilot reputation management, and data-driven process optimisation, with a track record of strengthening team capability, engagement, and performance. Adept at designing and delivering impactful training programs, providing coaching and mentoring, and enhancing operational consistency and service excellence. 

Experience

Customer Experience, Soft Skills Trainer & QA Lead | M247, Manchester | Jul 2024 – Nov 2025

Escalations Specialist | M247, Manchester | Oct 2022 – Jul 2024

Quality Assurance Associate / Technical Support / SME | Tech Mahindra (TalkTalk Contract), Manchester | Sept 2020 – Oct 2022

Supervisor | TFG London & Hobbs London, Manchester | Nov 2018 – Sept 2020

Assistant Manager | Phase Eight, Manchester | Nov 2016 – Nov 2018

Various Roles (Sales, Customer Service, Supervisory) | Multiple Companies, Manchester | 2003 – 2016

Education

2:1 BA (Hons) Philosophy, Manchester Metropolitan University

Professionals in the same Education / Training sector as Marianne van Tilburg

Professionals from different sectors near Manchester City Centre, Ringway, Manchester

Other users who are called Marianne

Jobs near Manchester City Centre, Ringway, Manchester

  • Head of Customer Outcomes and Quality Transformation

    1 month ago

    Coventry Building Society Manchester

    We're looking for a Head of Customer Outcomes and Quality Transformation to join us on an up to 12 months opportunity. This role will lead the Group's first line QA and journey driven outcomes testing integration during a period of transformative change, following the acquisition ...

  • Quality Assurance Manager

    1 week ago

    SRG Manchester

    We are currently working exclusively with a highly successful & award winning, CDMO based in Greater Manchester. They are now looking for a QA Manager to lead a small team and oversee quality, safety and efficacy standards at their new GMP facility. · In this role, you will lead ...

  • Technical Assistant

    2 weeks ago

    Cranswick PLC - Continental Bury Bury BL RQ

    We are looking for a somebody to support the Technical function maintaining and reporting records from production, filing them appropriately for document retrieval e.g. traceability. Maintaining document control daily availability for production. Collecting and reporting mean wei ...