Marie Wilkinson

I have recently been trained in telephony to call log, help, record notes and solve peoples queries in relation to rent and lease detail forms at the valuation office agency which sometimes required further action to send out another form to them or a previous copy of form to them which was partly filled in or just to check email and make sure that we had received the form from them or just give basic answers regarding forms of return or rarely forward the call to a different team. I have worked for HMRC NS&I Customer care work full-time and took telephone calls eight hours a day to deal with computer related queries. Telephone call after telephone call, I always gave what was expected and requested in regards to answering questions about caller’s savings accounts or either allowing new customers to buy Premium Bonds or selling them to present owners.  My work in Stamp duty land tax database as a Clerical/Administration Officer at the Valuation Office Agency required constant targets to be met in terms of matching properties as live. I worked full time for eight hours a day at a computer system which allowed me to constantly research and investigate as quickly as was possible so that I could find or create live properties on average of fifty a day. When working at HMPO in the passport office I had to constantly keep up with the pace in the Print services and also pass stress tests with a new team when we passed the required tests within the limited training period to prove our efficiency in working with new machinery. Tasks in the Print room were always focused on efficient results, whether printing, quality checking, braille working or filing information work and to get passports to the post or customer pick up collection points by manual trolley delivery with signed security unlock and return of forms of receipt.

Attending meetings and listening to the topics and suggestions of discussion at the valuation office either in team meetings on subjects regarding work issues or bigger meetings between teams on understanding of what to express and work towards. As a passport officer I worked as a team representative to be part of the Making the Workplace a better, Happier one and reported back to my team after Rep meetings and changed and improved by implementing new team work initiatives, department white boards and feedback outlets and rules to help one another feel happier by being more considerate in various ways involving courteousness and sharing duties at work time and in break times.

NOCN IT level 3 pass in Microsoft skills 2007. City & Guilds Level 2 Diploma IT - IT Principles, Spreadsheets, Databases, Presentation Graphics, Desk top Publishing East Durham College Distinction 2007. Quantitative Methods/Access foundation HND East Durham College Credit 2000. Art and English Language/O Level Dyke House comprehensive C 1984. Commerce CSE Grade1 1985. English literature/GCSE Hartlepool FE College C 1988. BA hons grade A Fine art. GSCE/Sociology East Durham College B 1994. Art and Craft A level and a Fashion and textiles A level both grade B. 1994