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Ormesby St Margaret
Mark Cobb

Mark Cobb

IT Professional

Technology / Internet

Ormesby St Margaret, Great Yarmouth District, Norfolk

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About Mark Cobb:

Proactive IT professional with over 25 years of experience in account management, client services, and technical leadership. Skilled in building strong client relationships, identifying business opportunities, and delivering tailored IT solutions that drive value. Adept at aligning technical expertise with sales initiatives, ensuring customer satisfaction and revenue growth.

Experience

Acora One (formerly Computer Service Centre) 

Head of Client Services 

May 2022 – December 2024 

Managed strategic accounts, ensuring customer satisfaction and retention. 

Oversaw sales and marketing, achieving KPIs for opportunity management and GM. 

Identified client IT needs and positioned tailored solutions, including SaaS and cybersecurity. 

Supported team members with account strategies and technical expertise during engagements. 

CSSCloud Ltd 

Client Services Director 
 
April 2016 – May 2022 

Built and nurtured relationships with key clients, identifying upselling opportunities. 

Developed and presented customised IT proposals to business owners. 

Led client onboarding, ensuring seamless service delivery and positive experiences. 

Mayday Office Equipment Services 

Head of IT 

2010 – 2016 

Collaborated with the copier sales team to identify and pursue new business opportunities. 

Delivered IT consultancy services, emphasising the value of solutions. 

Presented technical solutions to prospective clients, bridging sales and technical needs. 

Education

GCSEs (8) inclusive of English & Maths 

Microsoft Certified Systems Administrator (MCSA) 

ITIL V3 Foundation 

CompTIA A+ Certified 

CompTIA Security+ Trained 

ILM Level 3 & 5 Leadership Training 

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