Marnie Rowland

I am a BA Hons Applied Creative Design graduate with a solid foundation in business management and over two years of experience in client-facing roles. Throughout my career, I have developed a strong ability to build and nurture lasting client relationships, ensuring they receive maximum value from our services while addressing challenges and providing tailored solutions. As an Enterprise Account Manager, I specialize in understanding client needs, offering strategic guidance, and driving business growth through personalized support. Collaborating closely with cross-functional teams, I leverage industry insights and in-depth product knowledge to enhance client engagement, retention, and satisfaction. My approach is goal-oriented, with a strong focus on meeting deadlines and prioritizing tasks to deliver results. I am intellectually curious and committed to continuous learning, constantly seeking new ways to improve processes and contribute to team success. With a keen attention to detail, excellent organizational skills, and a proactive mindset, I ensure smooth client interactions and long-term success. Proficient in Salesforce and Microsoft Office, I use technology to track performance, manage relationships, and ensure efficient workflows, helping to drive client satisfaction and business growth.

• Built and maintained strong, long-term relationships with enterprise-level clients for four years, ensuring their needs were met and they saw the full value of Dojo’s payment solutions. 
• Actively engaged with clients to address challenges, drive retention, and identify opportunities to expand their use of Dojo’s products and services. 
• Developed and implemented tailored strategies for clients to achieve their business goals through Dojo’s payment technologies. 
• Worked cross-functionally with sales, customer success, and product development teams to deliver seamless solutions aligned with client needs.
• Gained in-depth knowledge of Dojo’s payment solutions and industry trends, providing clients with actionable insights and advice to drive engagement and growth. 
• Proactively addressed client challenges, resolving issues promptly to ensure satisfaction and trust. 
• Monitored account performance, analysed data, and presented insights to clients, demonstrating ROI and identifying areas for improvement.
• Identified and pursued opportunities to upsell additional services, contributing to account growth and overall revenue.
• Acted as the voice of the customer within Dojo, ensuring client feedback informed product and service enhancements. 
• Consistently met or exceeded retention and growth targets, contributing to the success of the enterprise team.

BA (Hons) Applied Creative
Design
The Hull School of Art & Design
Second Class Division
2014-2017

A-Level Psychology, Art &
Design
Wilberforce Sixth Form College
C Grade
2012-2014

AS-Level Communication &
Culture
Wilberforce Sixth Form College
A Grade
2013-2014

BTEC Level 3 Subsidiary
Diploma
Wilberforce Sixth Form College
2013-2014

GCSE Mathematics and
English
Andrew Marvell Business and
Enterprise College
A Grade
2007-2011