Martine Muir

I have more than 35 years’ experience delivering outstanding customer service and improving the customer experience in central governments Departments. I am confident dealing with a wide range of people and situations. My well-developed decision-making skills enable quick reactions and the ability to deal with situations and find workable solutions efficiently. With a keen sense of responsibility, I have a proven history in managing teams, leading by example and building collaborative relationships, in order to deliver results.

• Business management, continuous improvement & change management, and operational delivery
• Recruitment management including forecasting, budget bids, planning & campaign scheduling, and new starter onboarding 
• Senior legal caseworker
• Customer experience and complaints manager 
• Staff engagement champion and people manager  
• Court room scheduling, judicial diary management and Hearing listing 
• HR and Employment Law experience 

• More than 30 years work experience in central government departments 
• Mentoring and Coaching Skills 
• Interview Skills 
• Formal education attained between 1984 and 1987;  4 O Levels, 7 GCSEs and 2 A Levels