About Mary Dicken:
I currently have 5 years of Resource planning experience, ranging from Real Time Analyst, Scheduler and Performance Analyst. During my current role I have used my own initiative to repair and rebuild many reports. I can analyse and identify trends in data and present and communicate this to others and communicate effectively with senior members of staff to discuss KPI’s and call centre performance.
Experience
As a Performance Analyst for DHU Healthcare I am analysing the performance of near 6000 members of staff. Through my career I have focused on constant personal progression and developed a unique skillset including highly developed Excel skills and substantial knowledge of multiple Workforce management systems including Injixo, NICE WFM, NICE Rich client, Genesis and PureCloud.
Education
Ellowes Hall Sports College
Maths- C English – C Film Studies- C Sport- A* Childcare A*
Apprenticeship
Level 3 Qualified in Young People’s Workforce
Professionals in the same Customer Service / Support sector as Mary Dicken
Other users who are called Mary
Jobs near Dudley, Dudley
-
Year 4 Full Time Teacher
2 weeks ago
Aspire People Birmingham, United Kingdom Full timeFull time Monday- Friday · Contract type: · Permanent · Be fully supportive of the Schools Catholic ethos and remain passionate about Catholic education. · * Deliver lessons in an engaging and creative manner and dedicated to providing children to enrich their learning experi ...
-
Contact Lens Assistant
3 days ago
Direct apply
Specsavers Stratford, United Kingdom**Contact Lens Assistant** · **Location: Stratford, London** · **Salary: Dependent on Experience** · **Working hours: Full and Part time - 3 full days minimum - Must be able to work 1 day on the weekend** · **Experience level: Previous contact lens knowledge is essential for this ...
-
Plant Manager
1 week ago
Balfour Beatty- Vinci Terry's Green, United KingdomBalfour Beatty VINCI is proud to be designing and building a 90KM stretch of the West Midlands section of HS2. · We currently have an exciting opportunity to join our team as a Plant & Lifting Operations Manager within the Major Structures section of the project. · Experienced re ...