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Mary Dicken

Mary Dicken

Performance Analyst

Customer Service / Support

Dudley, Dudley

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About Mary Dicken:

I currently have 5 years of Resource planning experience, ranging from Real Time Analyst, Scheduler and Performance Analyst. During my current role I have used my own initiative to repair and rebuild many reports. I can analyse and identify trends in data and present and communicate this to others and communicate effectively with senior members of staff to discuss KPI’s and call centre performance. 

Experience

As a Performance Analyst for DHU Healthcare I am analysing the performance of near 6000 members of staff. Through my career I have focused on constant personal progression and developed a unique skillset including highly developed Excel skills and substantial knowledge of multiple Workforce management systems including Injixo, NICE WFM, NICE Rich client, Genesis and PureCloud.

Education

Ellowes Hall Sports College

Maths- C English – C Film Studies- C Sport- A* Childcare A*                             

Apprenticeship

Level 3 Qualified in Young People’s Workforce

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