Mateo Faulin

I have 9 years of customer service experience across different industries,

and 2 years of management experience.

Over the years, I have developed strong interpersonal skills, enhanced by

my knowledge of languages. I am fluent in four languages and have

professional experience of working in English, Spanish and German.

Sales has also been a big part of my journey, whether it was increasing

sales in a restaurant or upselling products to clients over the phone.

More recently, I have gained experience in administration and data entry

through my position at Donaldson.

All together, I am interested in continuing my journey within this field,

and am very eager to learn new things and further develop my knowledge.

Donaldson, Barcelona — Customer Service Specialist

DEC 2022 - CURRENT

- Input orders and follow up with clients

- Create invoices, credit notes, and new customer files

- Maintain communication with customers

- Work closely with the sales department

- Train new staff members

Amazon, Barcelona — Selling Partner Support Associate

SEP 2020 - NOV 2022

- Seller support for Amazon’s German market

- Engaged with sellers via phone, email and chat

- Provided technical support

- Gave financial advice to sellers

Dyson, Barcelona — Customer Service Representative

MAY 2019 - SEP 2020

- Customer support representative for Dyson’s German and Spanish

markets

- Used Engage, Salesforce and Magento

- Closed sales and advised customers on products

- Booked repairs, or solved problems directly over the phone

Tiktok, Barcelona — Content moderator

JAN 2019 - MAY 2019

- Evaluated visual and textual content for Tiktok’s German and

Spanish markets

- Collaborated with upper management to set new guidelines

- Worked as part of a team on promotional campaigns

WAGAMAMA, London — Front of House Manager

MARCH 2016 - DEC 2018

- Coordinated a team of over 20 people

- Planned and ran training sessions

- Used CRM to manage customer feedback

- Pushed sales and helped the team met sales targets

- Administered staff files

David Lloyd, Nottingham — Personal Trainer

JUNE 2015 - MARCH 2016

- Promoted and sold personal training packages

- Built and maintained relationships with clients

- Led classes and courses within the gym

2014 - 2015: NVQ Level 3

Lifetime - Personal Training

Sep 2001-July 2005

- Andra Mari ESO.

- Bilbao

- Bachillerato

Humanístico

(Spanish equivalent to A Levels)