mayowa onabote

A focused MSc Business Finance student, currently studying at Northumbria University London. Possesses relevant professional experience, gained during my previous job roles within multinational financial institutions, acquiring valuable insight into understanding banking and financial activities, stakeholder management and understanding how to build product roadmaps. Able to balance multiple competing priorities, having worked Full-time for 3 years as a Call Centre Agent, Bank Teller, Relationship Manager and a Real Estate Consultant, achieving business financial goals. Aiming to secure an internship, which will provide further exposure to a Finance role, with opportunities for skills development and progression.  

Trentham Integrated Services, Lagos         Real Estate Consultant                    April 2021 – August 2021

Conducted market research to keep up with new prices and trends.

Arranged meetings with clients, staging and showing homes, scheduling and property inspections.

Conducted property pricing and repayment plans for clients.

Zenith Bank Plc, Lagos.                     Relationship Manager                           August 2020 – March 2021

Maintained strong customer relationship, understanding customer needs and developed plans to address them.

Promoted high-quality sales, supply and customer service processes, upselling and cross-selling opportunities.

Provided assistance with business planning and budgeting activities.

Zenith Bank Plc, Lagos.                           Bank Teller                                          May 2019 – August 2020 

• Proactively managing and developing effective client relationships.
• Processed cash deposits, withdrawals, cheques, funds transfer for clients, conducted up to 180 customer transaction per day.
• Ensured the accuracy of customer data and confidentiality in internal tools and systems.
• Fixed automated teller machine cash jams and downtimes to foster smooth running of bank transactions.                                                                                                                                                 Access Bank Plc, Lagos.                         Call Centre Agent                                      May 2018 – March 2019
• Maintained high performance skills and leadership shown through quality of service.
• Received and dealt with all initial customer communications (approx. 90 per day) by phone, email and face to face.
• Delivered onboarding to new starters and refresher training to established team members.
• Updated customer information on CRM as and when required and adhered to GDPR requirements.
• Resolved 90% of complaints at first point of contact.

Northumbria University, London                                                                                    2021 – In view (2023)
MSc Business Finance                                           

Key Modules: Strategic Management for Competitive Advantage, Leadership and Management and Corporate Financial Management.