Megan Herron

Financial services professional with 7+ years’ Front Office experience within the institutional investment environment. Areas of specialism include Client Management, Client Due Diligence (CDD), Corporate Governance, Anti-money Laundering (AML) and Corporate Governance. Proven track record of building and improving relationships with some of the top global asset management firms and institutional investors. Adaptable and dynamic, having relocated and worked abroad for several years. Working proficiency in a number of European languages. Chartered company secretary. Studying IMC Level 2. 

Sept 2022 – Present – Client Services Specialist, Insight Investment Management, London 

Function: Daily account management for a book of clients across LDI and Fixed Income strategies Responsibilities: • Responding to day-to-day and ad hoc client and consultant requests • Project managing the transition of client assets to and from Insight by working with the legal, front office, fund management and internal operations teams • Coordinating changes to client’s investment guidelines throughout the life of their mandate from the initial conversation through to execution and dissemination • Managing ad-hoc requests effectively and identifying a clear date for response • Attending client events to support the Client Directors and build relationships with key counterparts at the client • Contributing to the creation and delivery of bespoke investment reporting • Responding to ESG related queries • Working with internal colleagues and clients to ensure ongoing regulatory obligations are met 

Oct 2017 – August 2022, Vice President Client Manager, Citigroup Global Markets, London 

Function: Central point of contact (exclusively covering Citi’s global platinum and priority investor clients) sitting between sales/trading desks and functional teams 

Responsibilities: • Liaising with clients (typically General Counsels and CCOs) to collect information necessary to fulfil CDD/AML obligations in compliance with legal and regulatory requirements • Owning and responding to inbound client queries until resolved • Population management and facilitation of periodic CDD reviews • Coordinating with stakeholders of all levels within Operations, Legal, Compliance, Sales and Relationship Management to ensure that no business impact occurs as a result of incomplete CDD/KYC • Producing management information, metrics and presenting regular updates to Senior Management • Collaborating with strategic partners to develop process improvements aimed at enhancing client experience and meeting evolving client needs • Regulatory projects and remediation initiatives (ad-hoc) • Acting as central point of contact for global Relationship Managers and Sales for troubleshooting client issues relating to CDD/KYC/AML/compliance/accounts • Informing and educating Global Relationship Management team on new policies, procedures and regulations • Owning and responding to compliance requests sent to the Front Office regarding suspicious transaction monitoring to mitigate reputational risk and AML concerns

Currently studying Level 2 - Investment Management Certificate (IMC) 

2019 – 2021: MSc – London South Bank University Corporate Governance & ICSA Accredited Qualifying Scheme (Distinction) 2012 

2016: BSc - Queen’s University Belfast International Business with Spanish (First Class Hons - graduated 1st in class) Inc. industry placement with Training Express (Learnlight) - Barcelona, Spain