Michael Chang

Professional Consultancy Experience

Capgemini – Tier 1 Recruitment Agency– Business Analyst

The recruitment agency is implementing salesforce as a new CRM. Michael’s work focused on integration/APIs with internal finance system. His responsibility and achievement:

• Identified root cause of integration failures
• Articulate business case for user stories
• Compose user stories and supporting documents
• Complete UAT and sign off user stories
• Specialist of the contract worker solutions
• Defect investigation

Oct 2020 – December 2021

Deloitte Consulting - Social Security Scotland – Business Analyst

SSS is implementing an online portal for Adult Disability Benefit Payment. Michael worked on the consultation tool that will allow SSS to organise consultation sessions with the claimant. His responsibility and achievement: 

• Clarify functional requirements with Service Design team
• Working under GDP
• Walkthrough design option with UI, UX team
• BA quality assurance check on developed user stories
• Compose acceptance criteria
• Analysis epic/ user story groupings
• Support show and tell sessions
• Planning support using collaboration tool Miro
• Run show and tell sessions for end user

Dec 2019 – Oct 2020

Deloitte Consulting - Standard Life Aberdeen – Finance TOM Analyst

SLA was implementing a new Oracle procurement system. Michael worked as a TOM analyst to map to-be/as is process. He also designed the transition process to handle the 3rd Party invoices that span across two financial systems. His responsibility and achievement include:

• Ran interviews and workshops to map the as is finance month end process across domains
• Identified the discrepancies in how staff cost and non-staff costs are treated across domains
• Documented the standard operating procedures for as is state
• Created requirement documentation for the finance transformation project 
• Provided training sessions with over 50 participants for the new finance system
• Designed and supported the 3rd party invoice payment/ month end processes during transition period

Oct 2018 - Dec 2019

Deloitte Consulting - Cigna Health Insurance – Business Analyst

A Deloitte team from across member firms was involved in supporting the implementation of Mednext a core medical insurance software to move away from the legacy system and improve the efficiency of the business in a number of areas. Michael was a UI/functional designer in application configuration workstream and worked specifically in the claim area. His responsibility and  achievement include:

• Michael was involved in functional requirement analysis, classifying functional requirements by epics on JIRA
• Following the initial planning phrase, Michael was dedicated to the functional design. As a BA, Michael designed the configuration customisation needed to meet the full list of functional requirements. In particular he was in charge of designing:
  • Clinical rules to flag claims for medical review
  • Claim denial reason
  • Information request 
  • Exceptional payment logic
  • Benefit Determination

Oct 2016 – Aug 2017 (Internship)

Deloitte Consulting - Service Company Creation - Global Universal Bank

Deloitte was involved in setting up a service company for the bank that provides back-office services to different arms of the bank. Michael was the PMO for the billing and recharge workstream. His responsibility and   achievement include:

• Michael was the author for the weekly status report for C-suit audience
• Tracked interdependencies across programmes and mapped critical path for Go Live
• Draft the design principles for inter legal entity billing
• Grouped interbank services into packages according to different granularity needs