Michelle Steel

I consider myself to be an organized and reliable individual who takes pride in completing any task to a high
standard. Also, an adaptable person with the ability to complete a variety of new responsibilities efficiently and
effectively. I am a good communicator who works equally well on my own initiative or as part of a team. The past
seven years I have worked in the care sector, my most recent role working as a domestic assistant in a elderly
persons home, prior to this supporting people with learning difficulties; I have developed many skills from this job
role. I also have experience of working as a Customer Assistant/ Customer Service Assistant, which I believe has
given me an ability to communicate with people from a wide range of backgrounds. I am always willing to learn new
skills and acquire fresh knowledge to improve my employment prospects as my adult learning demonstrates.

 The past
seven years I have worked in the care sector, my most recent role working as a domestic assistant in a elderly
persons home, prior to this supporting people with learning difficulties; I have developed many skills from this job
role. I also have experience of working as a Customer Assistant/ Customer Service Assistant, which I believe has
given me an ability to communicate with people from a wide range of backgrounds. I am always willing to learn new
skills and acquire fresh knowledge to improve my employment prospects as my adult learning demonstrates.

Highest Level of Education: Diploma of Higher Education 

Industry: Healthcare 

Support Worker 

HEATHCOTES GROUP - Sheffield 

September 2014 to January 2022

I was a full time support worker for adults with complexed needs, including learning disabilities, I always consider a service users needs and aspirations of upmost importance and believe fully in a person centred, holistic approach to care. 

I have a NVQ level 2 qualification in Adult Health and Social Care. 

I deal with calmly and professionally any associated challenging behaviours. 

I am trained to level 3 in non abusive physical and psychological interventions (NAPPI). 

I am medication trained, epilepsy trained and first aid trained. 

I understand the importance of reading and following of person-centred care plans. I am aware of and practice safeguarding and confidentiality always. 

I understand the importance of accurate documentation and communication. 

I often worked as an ATL ( Acting Team Leader ) covering in the absence of a team leader; This involves:

Checking daily records to make sure they are completed correctly. 

Administering medication and also making sure Mar sheets, countbacks and returns are done correctly, and also making sure correct PPE is used and available. 

Counting and checking the service user's monies are in order and all correct. 

Allocating team members a service user so everyone knows who is supporting who throughout the day and letting the team member know of any appointments and scheduled activities that day. Supporting the team throughout their shifts in making sure things are done correctly and advising the team of any concerns. 

Communicating with management any concerns that I feel need addressing. 

Doing spot checks throughout the shift making sure all facilities are cleaned to high standards using. Making sure all cleaning products and PPE are available, re-ordering if necessary. 

Sales Advisor - Full Time / temp supervisor role 

Blacks Outdoor Retail Ltd - Sheffield 

October 2004 to February 2014 

Duties as a temporary supervisor. 

Monitored stock levels and place stock orders as and when required. 

Supervised my team, providing all necessary support and advice in a calm and sensitive manner. Following policies and procedures. 

Advising and assisting both customers and colleagues , coping with problems and unexpected situations. 

Duties as a sales advisor. 

Provided accurate and helpful advice to customers about the range of products available that would be suitable for their needs. 

Worked to targets and set objectives. 

Merchandising the store , demonstrating creativity in a working environment. 

Stockroom Assistant 

Home Bargains - Sheffield 

September 2003 to May 2004 

Working in a small team managing the morning deliveries. 

Given responsibility for all items on a specific aisle. 

Ensured that all new items for the aisle were scanned and logged into the store stock database. Identified all items that were on promotion and ensured that they had the correct identifying label. Safely moved large metal cages into and around the shop floor. 

Ensured that each shelf had the correct price label for the individual products. Rotated stock and faced items up when adding new stock to the shelves. 

Assisted till colleagues with identifying the correct price for items when required. Advised customers on available products and new promotions. 

Helped customers locate desired items. 

Sales Advisor 

Fabric Warehouse - Sheffield 

March 2003 to September 2003 

Advising and assisting customers on made to measure curtains and blinds. 

Taking and receiving customer orders on curtains , blinds and fabrics. 

Advising customers on available products and new promotions

Deliveries and stock replenishment daily 

Processed a wide variety of different payment methods. 

Worked a variety of different shifts. 

Safely moved heavy rolls of fabric onto and around the shop floor. 

Health and safety checklist every morning before trade . This involved: 

Checking and making sure all fixtures and shelfs are safe. 

Checking and making sure all elecrical equipment is safe and working correctly. Made sure fire exits are unlocked and safe for people to get out. 

Checking and making sure all floor is clean, tidy and safe. 

Sales Assistant 

Disney store - Sheffield 

October 2002 to February 2003 

Advising customers on available products and new promotions. 

Meeting and greeting customers in front of store making them feel welcomed. Working as a team in making sure store is clean and today. 

Having individual sales targets. 

Taking and receiving orders for customers. 

Sold further extra products to customers when appropriate. 

Serving and selling add-ons at the till point. 

Footwear Sales Advisor 

Free spirit - Sheffield 

February 2002 to September 2002 

Advising and assisting customers on skate boarding trainers. 

Making sure the footwear is fitting the customers correctly by measuring their feet and adding insoles. Advising customers on all different insoles, socks and cleaning products. 

Moving footwear around to promote new and best-sellers to increase more sales. Responsible in keeping stock room tidy and keeping a track on stock levels. This involved: Making sure footwear was out away in the correct place. 

Putting the footwear in brands and size order to make it easier to locate when needed. Making sure all sides and styles are available. 

Checking stock levels and informing management when running low. 

Education 

NVQ level 2 in Adult Health and Social Care Chesterfield College - Chesterfield 

May 2016 to May 2018 

GCSE or equivalent in English, Maths 

College - Chesterfield 

May 2015 to May 2017 

Skills 

• Retail Sales (10+ years)

• Support worker (6 years) • Stock Replenishment (10+ years)