mika kodama

I am a professional, firm and hardworking young lady with a bubbly personality. I have had previous experiences in luxury hospitality 

Work Experiences: 

• Waitress, Yen Burger, London 

(September 2021 – November 2021) 

Responsibilities:  

• Opening and closing the restaurant 

• Ensuring a clean work surface (tables, stations, bathrooms, floor) 

• Making the signature cocktails and mocktails 

• Taking orders from the guests and ensuring the chefs receive the order 

• Confirming allergies, preferences and making sure guests receive the right orders 

• Taking payments 

• Placing cutlery and condiments on tables 

• Refilling condiments

• Cleaning the floors, toilets, stairs

• Waitress, Palm Court at the Langham, London 

(December 2021 – August 2022) 

Responsibilities: 

• Ensuring Mise en Place is organised on the floor and work stations 

• Greeting guests upon arrival 

• Taking the guests order and posting on the micros 

• Making sure of allergens and preferences 

• Greeting with correct pronouns 

• Using tray service throughout the service 

• Running a station 

• Running the pass 

• Serving Afternoon Tea 

• Quality checking on guest satisfaction 

• Making sure of birthdays and celebrations are received 

• Learning and understanding the menu 

• Serving wine and champagne 

• Making drinks occasionally to help the bar team

• Taking payments

• Serving VIP guests

• Ensuring VIP guests are satisfied, entertaining them and going above and beyond

• Waitress and In Room dining, Grosvenor House Suites, London

          (November 2022 – March 2023)

      Responsibilities:

• Answering order calls from In House Guests

• Preparing Mise en Place

• Setting up the trolley in Room service

• Placing In House Amenities in the rooms

• Serving Breakfast

• Take orders from breakfast to dinner

• Making coffee

• Greeting with the correct pronouns

• Making sure of allergens and preferences

• Greeting guest upon arrival

• Serving wine and champagne

• Making classic cocktails and mocktails

• Room service

• Checking lift areas

• Collecting trolly from the room

• Taking payments

• Receptionist and Food and Beverage Assistant, Loveday Abbey Road, London

                      ( May 2023 – November 2023)

             Responsibilities:

• Working and Assisting people living with Dementia, Alzheimer’s Disease,     Parkinson’s Disease, Palliative care and Elderly care

• A 5 star luxury approach

• Following CQC standards

• Preparing and serving meals for the members

• Provided compassionate care for members

• Performed a variety of chores such as working in Front of house, Food and beverage, Dementia Care and Butler

• Observing and monitoring members

• Going above and beyond to little details about the members

• Signing in new guests and family members to the system

• Making lists for example (Microsoft Word): Family Contact Details, Lists of suppliers, Allocation, Procedures.

• Dealing with Challenging Behaviours

• Booking transportations for members and colleagues

• Organising desk, making sure the couch and pillows are tidy in reception

• Answering phone calls/ enquiry

• Answering emails/ Sending emails

• Taking payments in reception, dealing with Invoice

• Greeting guests and family of members upon arrival

• Planning events

• Noting down on the daily Journal for upcoming events, appointments , meetings, daily activities for members and visitors.

• Ordering more stock of  alcoholic drinks, condiments, member’s tailored requests

• Restocking 5 floors of drinks and other condiments

• Cleaning the coffee machine everyday and system cleaning per week

• Doing the consumption sheet at the end of the month

• In Charge of MEG checklist every once a month

Gcse- Year 11

Phoenix Academy