Mili Gandhi

Friendly customer service professional with 10 years of success in resolving customer concerns and enquiries. Skilled at accurately building rapport in person. Supportive team player, well-versed in providing helpful answers on multiple platforms to retain clients

Experience

Customer Service Assistant, 04/2015 - Current

Morrisons - Luton, Bedfordshire

• I have been working in Administration & Price Integrity Department,
• Role is to make sure the store prices are Legal everyday
• also worked on Customer Service Desk & Till management system
• Performed filing duties to keep company documents organized and easy to retrieve.
• Received, sorted and routed mail and deliveries to appropriate staff members.
• Kept reception area neat and tidy at all times to create positive first impressions on visitors.
• Stayed updated on company products and services to provide customers with accurate information.

Crew Trainer, 04/2013 - 04/2015

Mc Donalds - London, Greater London

• Monitored employee performance through observation and metrics, conducting training sessions based on improvements needed.
• Managed employee onboarding through training and coaching on best practices.
• Processed customer orders and payments using POS software.
• Accepted and processed payments via credit card and cash methods.
• Worked alongside junior employees to improve performance, food safety and customer service.
• Greeted incoming customers with positive attitude and friendly service.
• Maintained excellent customer satisfaction by ensuring employees provided excellent service.
• Ensured hygiene regulations were followed at all times by closely monitoring employee operations and inspecting ingredients.

Education

2005 Veer Narmad South Gujarat University - Surat

Bachelor of Business Administration Commerce

• Coursework in Accounts, Administration
• Bachelor of Commerce Graduate