Millie Banks

• Prepared range of written communications, documents and reports.

• Maximised customer engagement and satisfaction by delivering excellent customer service.

• Maintained clean, safe working environments to eliminate accident risks.

• Picked up additional tasks to aid team success.

• Executed administrative tasks.

• Answered phone calls and responded to emails in line with company policies.

• Stocking and restocking merchandise as needed.

• Managing transactions at the cash register.

• Liaising with florists and Business Manager as needed.

• Helping customers find what they need and answer questions.

• Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.

• Customer relations

• Confident communicator

• Opening and closing procedures

• Dog walking (4 years)

• Photoshop and Lightroom editing softwares (4 years)

• Leadership (1 year)