Mohammed Ahmed

Passionate, confident professional with a track record of delivering excellence in customer service. Strong communicator with the ability to acquire product knowledge quickly. Highly motivated, offering excellent customer service and aims to always exceed customer expectations. Demonstrates great partnership working and collaboration with colleagues and other departments to provide a responsive and co-ordinated service to customers. Supportive and enthusiastic team player, regularly contributing ideas for service improvement

Tesco Extra Oct 2023 – Jan 2024 Tesco Colleague
● Serving customers on our checkouts ensures they receive an easy, seamless personalized experience.
● Delivering department routines
● Manually condensing stock and handling products with care to maintain product quality. ● Championing the reduction of food waste
● Being knowledgeable about the products and services in my store and helping customers ● Replenishing products within my store
● At times you may be required to accept deliveries into the store
MTA Marketing Mar 2023 – Sep 2023 Outbound Customer Service
● Selling a range of products and services, to both new and existing clients. ● Working on high quality appointment setting campaigns.
● Conveying technical information to customers.
● Closing sales and making plans to gain repeat business.
● Performing administrative duties.
● Using the latest sales software.
● Using Word & Excel to write reports and create invoices. ● Maximizing every sales enquiry.
   
JD Group
Warehouse Operative Sep 2022- Feb 2023
● Picking and packing clothing and shoes etc.
● Use of handheld scanners.
● Stock management- controlling the process of inbound and outbound deliveries. ● Equipment maintenance, processing orders using accurate equipment.
● Manual handling
● Meet individual KPI targets.
● Work in line with health and safety policies and procedures to preprevent any harm. ●Ensure the warehouse remains clean, neat and well organized.
● Labeling of goods.
The Pearl Restaurant Jun 2021 – Aug 2022 Waiter
● Providing a warm welcome for customers.
● Receive food & drink orders & serve customer requests to the standards required. ● Serving dishes to customers at tables.
● Learning the names of & building relationships with regular customers.
● Ensure timely delivery of all food & beverage items to customers.
● Making recommendations from the menu if requested.
● Answer guest queries in a polite and helpful manner.
● Clearing cutlery and dishes away from tables.
 

Oldham Sixth Form College Sep 2021 - Jul 2023
● A Level Business Studies - Grade D
● Certificate in Financial studies - Grade C
● Level 3 Cambridge Technical Certificate IT - Pass
The Hathershaw College Sep 2016 - Jul 2021
● 8 GCSES at Grade 9-4 Including English and Maths.