Monica Baica

Dynamic and highly organized Office Manager with over 5 years of experience across hospitality, customer service, and the interior fit-out and refurbishment industries. Proven track record of streamlining operations, enhancing workplace efficiency, and delivering exceptional service in fast-paced, client- focused environments.

PA/Support to the COO 

First point of contact for team members, clients, guests, and candidates, ensuring a professional and welcoming environment

 Managed executive calendars, coordinated appointments, and schedule board and staff meetings 

Operated the company switchboard and efficiently directed incoming communications Organized internal and external meetings, including travel arrangements, catering and logistics 

Handled incoming and outgoing mail and parcels; coordinated daily office logistics for staff

 Planned and executed company events, including summer and Christmas parties Processed expenses reports, and supported purchasing activities

 Liaised with the building manager, and external vendors to resolve maintenance and facilities issues Issued permits and access passes to subcontractors, and visitors Maintained and updated the Health & Safety handbook Assisted with compliance and document management for ISO system ( ISO 9001, ISO 14001, ISO 45001

ISE COLLEGE, ARROYO DE LA MIEL, MALAGA SPAIN