Moustafa Helaly

Compassionate and dedicated graduate who recently moved to the UK. I am eager to use my strong communication, problem-solving, and customer service skills as a bartender, waiter or barista. I adapt well to different environments and enjoy connecting with people, which helps me create memorable experiences for customers.

Barista/Waiter
Pearl of Versay | June 2022 - July 2024 (2 years & 1 month)
● Prepared and served a variety of hot and cold drinks (including fresh juices and smoothies) and hookah flavours, ensuring each order was made to the customer’s preference. Received compliments from regulars for consistently delicious drinks and perfectly prepared shisha/hookah.
● Maintained a clean and organised shop floor, keeping all equipment in good condition and the seating area tidy.
● Provided friendly and attentive service, quickly responding to customer needs and answering questions about the menu.

Luggage Porter
Gravity Hotel | May 2021 - June 2022 (1 year 1 month)
● Delivered great service by managing guests' luggage in a 5-star hotel in Hurghada. Received positive feedback from guests for my professionalism and efficiency.
● Kept the baggage area clean and organised, tagging and labelling luggage to avoid loss or mix-up. Achieved a 100% accuracy rate in luggage handling.
● Made a good first impression by greeting guests warmly and helping with their luggage quickly.
● Helped the concierge team by managing check-in and check-out schedules, recording lost or left luggage, and running errands or delivering items to guests. Played a key role in keeping things running smoothly during busy times.

Housekeeping
Gravity Hotel | January 2021 - May 2021 (4 months)
● Cleaned and maintained guest rooms and common areas to the highest standards, and restocked room amenities, linens, and toiletries efficiently and accurately, ensuring that guests always had everything they needed. Achieved a 100% satisfaction rate.
● Reported any maintenance issues or safety hazards promptly to ensure a safe and comfortable environment for guests and staff. Contributed to a 20% decrease in reported issues due to my attention to detail.
● Shared my best practices and tips with new housekeeping staff which helped reduce the training period for new employees.
● Promoted to Luggage Porter after 4 months.

Bartender
The Grand Hotel | December 2018 - January 2021 (2 years & 1 month)

● Made and served alcoholic and non-alcoholic drinks, always getting positive feedback from customers for personalised recommendations which made their experience better.
● Handled cash and credit payments, maintaining a 99% accuracy rate in payment processing.
● Kept the bar area clean and organised, quickly taking care of spills and potential hazards to
meet the highest health and safety standards.
● Watched and managed stock levels to make sure the bar always had enough ingredients and
supplies, and placed orders on time to avoid running out and keep things running efficiently.
● Provided excellent customer service by greeting guests warmly and handling difficult situations with professionalism, creating an inviting atmosphere that encouraged guests to
return.

Waiter
Gad Restaurant | October 2016 - December 2018 (2 years & 2 months)
● Talked with guests about the menu, took orders, and handled payments. Consistently received positive customer feedback for my exceptional service and attentiveness, leading to an increase in tips for the whole team.
● Served food and drinks and cleaned tables quickly and efficiently, helping to keep the restaurant running smoothly.
● Managed customer complaints and made sure they were happy, resulting in a 95% satisfaction rating in customer reviews.
● Helped train new waitstaff by sharing my knowledge and skills to ensure they were ready to provide a great service which would uphold the restaurant’s reputation.

Kitchen Porter
Gad Restaurant | April 2016 - October 2016 (6 months)
● Washed dishes, utensils, and kitchen equipment quickly and efficiently, helping the kitchen run smoothly, and kept the kitchen clean and organised by regularly cleaning surfaces, sweeping, and taking out the trash. Received praise from the managers and kitchen staff for maintaining high cleanliness standards.
● Assisted the chefs with basic food preparation tasks during busy hours, such as chopping vegetables and preparing ingredients, which reduced prep time by 20% and helped the waitstaff be able to serve food faster.
● Ensured that all kitchen supplies and ingredients were properly stored and labelled to prevent spoilage, and helped with inventory management by regularly checking stock levels and notifying the chef of any shortages, contributing to a 10% reduction in food waste.
● Promoted to Waiter after six months.

2020 | Faculty of Law | Assiut University