Mudassar Sharif

I am an accomplished professional with extensive experience in operations management, customer care, and administration, spanning over 15 years across diverse industries. Currently serving as a Customer Care Representative at Pak Cargo Hub in the United Kingdom, I excel in delivering exceptional client service, resolving complex shipment issues, and fostering long-term customer relationships, which has led to a 25% improvement in customer retention and a 20% increase in service quality. My prior roles as Assistant Manager at HARR and Operations Manager at Prime Linkers in Pakistan honed my leadership, process optimization, and strategic planning skills. I have successfully managed teams, streamlined workflows, and implemented innovative systems to improve efficiency, achieving measurable results such as reducing administrative costs by 20% and enhancing operational productivity by 50%. Academically, I am pursuing a Master of Science in Project Management from BPP University (London Campus) and hold a Master of Arts in Human Resource Management from Virtual University of Pakistan, showcasing my dedication to professional growth and expertise in both project and people management. My proven track record in achieving operational excellence, enhancing customer satisfaction, and driving business growth positions me as a highly capable and results-oriented professional.

I am an accomplished professional with extensive experience in operations management, customer care, and administration, spanning over 15 years across diverse industries. Currently serving as a Customer Care Representative at Pak Cargo Hub in the United Kingdom, I excel in delivering exceptional client service, resolving complex shipment issues, and fostering long-term customer relationships, which has led to a 25% improvement in customer retention and a 20% increase in service quality. My prior roles as Assistant Manager at HARR and Operations Manager at Prime Linkers in Pakistan honed my leadership, process optimization, and strategic planning skills. I have successfully managed teams, streamlined workflows, and implemented innovative systems to improve efficiency, achieving measurable results such as reducing administrative costs by 20% and enhancing operational productivity by 50%. 

Academically, I am pursuing a Master of Science in Project Management from BPP University (London Campus) and hold a Master of Arts in Human Resource Management from Virtual University of Pakistan, showcasing my dedication to professional growth and expertise in both project and people management. My proven track record in achieving operational excellence, enhancing customer satisfaction, and driving business growth positions me as a highly capable and results-oriented professional.