About Nabil Ahmed:
Hi, My name is Nabil and I love to do football, chess, taekwondo and go to the gym. Career Aspirations: get into a data analytics position within finance and accounting
Experience
4th November 2022 – Ongoing: HSBC
Customer Service Advisor
- Following procedures from Iknow, in order to do the processes correctly for verification, security, Voice ID, Card Replacements etc.
- Carry out high-risk transactions for standard, premier and international premier customers
- Log complaints using Complaints Corner
- Set up or cancel any bill payments, standing orders and transfers (external and internal)
- Communicate with customer and colleagues, listing details of queries with
- Assist with customer and staff with upgrading/degrading their accounts to benefit their needs if requested
24th January 2022 – 21st May 2022: Tesco - Mobile
Phone Shop Colleague
- Regulated sales environment, including informed choice for customers for PAYM contracts and PAYG
- Structured sales process: obtaining valid consent from customers, handing of terms and conditions, restrictions on cancelling contracts and Tesco Mobile Protect (insurance) through Trust and Salesforce
- Ensuring customers are appropriately identified and credit checked/assessed for affordability and fraud prevention
- Dealing with payments including arranging Direct Debits
- Handing refunds/returns and cashback type incentives
- Checking invoices for deliveries on computer and paper
1st January - 28th February 2020: Limehouse Mosque
Fundraising Assistant
- Leader of the promotions and advertisement team.
- Involved with financial planning and business strategy to help with a promotion method, for achieving reduced cost and successful advertisement through Excel and Xero
- Assisted the customers who live in other areas, to come to the mosque to buy products
- Involved in the product sales where I served customers with food and flavoured water, helped to reach the £1500 goal target which we had to help fund for the mosque's development.
- Set up online fundraisers for people to donate for the mosque to which we had a contribution towards £750. This led to contributing towards raising money above the target limit (£1500): £2000
- Had to run invoices for incoming donations for the charity event
2nd October 2017 – 30th March 2018: Bee Pharmacy
Sales Assistant
- Dealt with disruptions of missing stock deliveries to the store and assured customers queries were resolved along with supplier’s orders which were placed.
- Had to negotiate for cheaper costs for certain items for compensation of dealing with circumstances which could negatively harm the business, which I have proven successful with
- Unpacked stock from deliveries, priced products and placed them in their designated shelves.
- Served customers at the till and dealt with challenging behaviours and resolved complaints in a professional manner.
- Ensured vulnerable and elderly customers were made to feel comfortable by providing excellent customer care service.
- Ensured the correct stock had arrived and checked off orders on the invoices and cross referenced this accordingly.
- dealt with immense number of customers along with multi-tasking in situations where it could have potentially harmed the business
Education
Sept 2019 – May 2021: Morpeth Sixth Form, Portman Place, Bow, E2 0PX A-levels: Maths (A), Economics (C), Geography (C)
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Jobs near City of London, Greater London
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Deals Technology
Found in: Talent UK 2 C2 - 1 day ago
Taleo BE London, United KingdomLine of Service · AdvisoryIndustry/Sector · Not ApplicableSpecialism · DealsManagement Level · ManagerJob Description & Summary · About the team · The Deals line of service works with the types of situations you hear about regularly in the news and provide support, insight and an ...
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Recruitment Consultant
Found in: Jooble UK O C2 - 13 hours ago
Blayze Group London, United KingdomAs an established and successful recruitment business, we are looking for ambitious, driven, and self-starting individuals to join our residential/construction team based in London. · Our team currently works across the construction sector, predominantly covering build, technica ...
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Site Manager
Found in: Jooble UK O C2 - 8 hours ago
Knightwood Associates Limited London, United KingdomWe are currently recruiting for a Site Manager on behalf of our client, a contractor who specialises in new build social housing. · This opportunity is to based on a site in North London and is set to consist of 45 apartments across 4 traditional build blocks. · The ideal Site ...