Nathalie SEMANI

As an experienced professional with a diverse background in export management, customer relations, and healthcare operations, I bring a wealth of expertise to any role. My career has been marked by leading strategic initiatives, forming key partnerships, and implementing crucial processes that drive international growth. With a robust skill set in project management, logistics, and compliance, I excel in problem-solving and strategic thinking, always aiming to deliver innovative solutions.

My educational background includes a Postgraduate Certificate in Education from King's College London and recent certifications in Exporting and Customs Procedures. I have honed my administrative and customer service skills through roles in various sectors, including healthcare and education. Most recently, as an Export and Admin Manager at Innovel Medical, I developed and executed comprehensive export strategies and managed international trade operations.

I am passionate about providing exceptional customer service and am adept at managing complex administrative tasks in fast-paced environments. My ability to work empathetically and communicate effectively, combined with strong IT skills, makes me well-suited for roles that require meticulous attention to detail and a customer-focused approach.

I am excited about the opportunity to bring my unique blend of skills and experience to a dynamic team where I can contribute to delivering outstanding service and achieving organizational goals.

Professional Experience

Export and Admin Manager, Innovel Medical (01/23 to Present)

• Developed and implemented a comprehensive export strategy targeting key international markets.
• Established partnerships and infrastructures for a subsidiary in Spain, including logistics and legal support.
• Supervised export operations, order management, and shipment coordination.
• Ensured compliance with international trade regulations and customs procedures.

Trilingual Consumer Relations, Wolverine (10/22 to 01/23)

• Managed customer orders, provided product information, and resolved delivery issues.
• Coordinated with warehouse and logistics teams to ensure smooth order fulfillment.

Front of House/Receptionist, Circular Health (08/22 to 09/22)

• Welcomed and guided patients, managed check-ins, and handled payments for tests.
• Maintained knowledge of health protocols and customer service systems.

French Secondary School Teacher, Sydenham School & Bishop Challoner (02/22 to 07/22, 09/21 to 01/22)

• Prepared lesson materials, graded papers, and managed classroom activities.
• Assessed student progress and maintained attendance records.

Operations Assistant, Covid Testing (04/21 to 08/21)

• Supervised a customer service team, created logistics processes, and conducted Covid testing.

Bilingual Customer Service Representative, Made.com (04/16 to 11/17)

• Processed customer orders, resolved complaints, and liaised with suppliers.

• Introduction to Exporting & Customs Procedures and Documentation, Institute of Export & International Trade (2023)
• Level 2 in Counselling Skills, Bromley Adult Education College (2019-2020)
• Postgraduate Certificate in Education (PGCE), King's College London (2010-2011)
• BA Honours in French and Spanish, Westminster University London (2007-2010)