Nathan Pitts

An enthusiastic professional who is seeking a new challenging career after 10 years of being in retail management. I am a hardworking individual who strives to achieve the best in all areas, I am always will be eager to learn new skills and advance my career, I am keen to build my knowledge and to learn within this sector. As a self-motivated individual, I am keen to commit my career to an industry I see a future progression, Knowledge gain and longevity. With my proactive and enthusiastic approach to work, I have achieved a large number of accomplishments and awards within my current organisation. I'd now like to put this energy into a new career path as I believe I'm capable of achieving a lot more.  I am an excellent team player but also have the ability to work under my own initiative to complete tasks and projects. I have vast experience in people management, from managing small teams to teams of 120 staff. Working in high volume and fast-paced environment. I have extensive knowledge of health and safety and food safety management as well as management of various 24-hour premises licences. Being a store manager I often analyse business reports to gain an overview of the business and construct plans to improve performance and customer satisfaction. I believe all I have learnt in my years of management are transferable skills into other industries in effective decision making, planning and execution, Communication, Teamwork, self-assessment and improvement.

Away from work I'm involved and have a huge passion for the Army Cadet Force which I am an adult instructor volunteer for. I have been doing this now as an adult for almost four years moving on from my cadet career. I decided to do this as I believe that I needed to give back to cause that helped me progress into a young adult and gave me so many qualifications and experiences. I am involved in the Duke of Edinburgh program and its planning and execution of events. I am first aid training qualified and a first aid trainer with the ACF. being an adult instructor in the Army Cadet Force involved a lot of commitment from your own time but in the long term, I enjoy seeing the progression of teenagers into young professional adults.

Overall I have always grown up in an environment where I have constantly been faced with new challenges to overcome whether that be inside or outside of work which I have always felt keeps be focused and driven as achieving goals gives me great satisfaction to continue to strive for success. I would love the opportunity to enter a new industry to achieve so much more.  

EMPLOYMENT/HISTORY/WORKEXPERIENCE

• Ensuring Crew progression/ training is always kept to a high standard.

Business manager, McDonald’s, Birmingham                                                                       April 2014 – Present

• Dealing with all operations within the restaurant, including human resources, health and safety and food safety.

• Managing all financial accounts of the restaurant through the completion of daily audits.

• Gained extensive knowledge of analysing/interpreting reports, thus allowing actions to be created that will help improve profitability of the restaurant.

• Adapting to different roles and challenging situations.

• Training and supporting the development of all staff members.

• Managing a group of individuals through the delegation of responsibilities and ensuring customers are always number one priority, enabled me to improve the overall results and standards of the store.

Assistant manager, McDonalds, London                                                                            December 2012- April 2014  

• Dealing with Inventory management, health & safety of staff and customers and ensuring all hygiene & food safety procedures are being practiced correctly.

• Working alongside the local community and authorities ensuring we manage sustainable and safe business practices.  

• Dealing with telephone/email queries throughout the day.

• Taking care of staff scheduling in accordance with sales projections

• Ensuring Crew progression/ training is always kept to a high standard.

Shift Manager, McDonald’s, London​                                                                           September 2011 – December 2012

• Dealing with cash at all times, whether it involves setting up tills, or counting money in the safe or serving customers.

• Dealing with complaints quickly and efficiently.

• Delivering on all the KPI’s and ensuring there is a plan in place to recover any metrics behind target.

• Running a shift, with the responsibility of managing a group of people and ensuring that all job roles are carried out.

• Ensuring that customer expectations are managed and exceeded.​

• Taking ownership and responsibility for escalated customer issues.

Bar supervisor D.J Quinns                                                                                                 June 2021 – Present

• Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits.

• Taking beverage orders from customers or wait staff and serving drinks as requested.

• Satisfying customers' requests in a timely manner.

• Assessing customer preferences and making drink recommendations.

• Providing a positive and friendly guest experience by interacting with customers.

• Checking identification to verify legal age requirements for all customers.

• Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories.

• Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment.

• Organising the bar area to streamline drink preparation and inventory.

• Placing orders for liquor, beer, wine, and other supplies.

• Preparing and serving appetisers, snacks, or other food items for customers at the bar.

• Limiting customer problems by restricting alcohol intake and attempting to curtail inappropriate behaviour.

• Completing inventory counts to prepare orders weekly.
 

EDUCATION AND QUALIFICATIONS

Certificate of Higher Education in Electrical installation, Bromley College – London    September 2010 - August 2013

Skills Developed: Problem -solving, time management, teamwork, and organisation.

GCSE’s, Harris Academy of Peckham - London​​​​​          September 2005 - August 2010

Key Subjects: 11 GCSEs A* - C; including Mathematics (A) English (C) Triple Science (BBC)