Neil McDonald

Lloyds Banking Group/Hbos/Bank of Scotland                                                                           08/1996-Current

Defect Manager (10/2020 to Current)

• Streamlined the defect triage process, minimizing downtime and enhancing productivity.
• Negotiated with vendors for tool enhancements, achieving better defect management capabilities.
• Oversaw the lifecycle of all defects from detection through to successful resolution.
• Managed defect tracking system, prioritizing and assigning issues for timely resolution.
• Trained new team members on defect management tools and best practices.
• Analyzed defect trends, producing reports for senior management to aid decision-making.

Business Analyst (03/2020 to 10/2020)

• Reviewed control and resiliency of the Bacs end-to-end control environment.
• Worked on Issues Service Unit Number ownership, and User Access Management processes.
• Outlined detailed plans for improvement action and its implementation.
• Mentored junior analysts, providing guidance and support to foster professional development.
• Monitored key performance indicators to track progress against strategic goals and objectives.

Software Developer (07/2010 to 03/2020)

• Worked primarily on the Lloyds Mainframe systems in the BACS and Clearing arena.
• Developed new, efficient, and well-tested code for a variety of software projects.
• Led the design, coding, and testing of new software applications, consistently delivering projects within tight deadlines.
• Managed complex mainframe production support tasks to guarantee system reliability and performance.

Production Support Computer Programmer (04/2001 to 06/2010)

• Provided second-line technical support for the HBOS Payment application on the mainframe system, including IMS.
• Developed enhancements for HBOS accounting systems, and defined support processes for BACS and clearing systems.

Computer Programmer (10/1997 to 04/2001)

• Designed, developed, and maintained testbeds for Bank of Scotland Mainframe Computer Systems.
• Designed and developed programs for reporting and accelerated payments.

Work Placement Computer Programmer (08/1996 to 09/1997)

• Identified issues, analyzed information, and provided solutions to the Year 2000 problem.
• Achieved service time and quality targets.

Higher National Diploma                                                                                                                              1995 

Edinburgh Napier University                                                                                                              Edinburgh 

• Coursework in Software Engineering.

Bachelor of Science: Computing                                                                                            01/1995 to 01/1998 

                                                                                                                                                           Edinburgh 

• Degree Graduate
• Coursework in COBOL, Visual Basic, and C++