nicola mackintosh

A results-driven Continuous Improvement professional with a proven track record of driving operational excellence across customer-focused and commercial environments. Currently serving as a Continuous Improvement Analyst at Volkswagen Financial Services, leading initiatives that enhance efficiency, engagement, and innovation through Lean and Agile methodologies. Key achievements include facilitating high-impact improvement workshops, launching an Innovation Advocates network, and piloting A3 thinking to strengthen project delivery. Previously, as Continuous Improvement Manager for Electrolux UK/IE, played a pivotal role in the leadership team by delivering measurable gains in time, cost, and sustainability—such as automating key workflows, streamlining approval processes, and eliminating logistics inefficiencies. Following a brief career break to deepen expertise in Lean and Agile practices, now continuing to champion a culture of continuous improvement and collaborative innovation.

A results-oriented Continuous Improvement professional with extensive experience driving operational excellence, cultural transformation, and customer-focused process enhancements across diverse industries. Skilled in leading Lean and Agile initiatives to optimise workflows, enhance employee engagement, and foster innovation through collaborative improvement workshops and structured problem-solving frameworks such as A3 thinking. Experienced in delivering measurable business value through automation, system optimisation, and process redesign, achieving significant savings in time, cost, and environmental impact while mentoring teams to develop continuous improvement capability. Combining strategic leadership with practical facilitation skills, I am passionate about empowering people, streamlining operations, and driving sustainable, customer-centric improvements.

Committed to continuous self-development, having recently earned a Lean Six Sigma Green Belt certification following earlier qualifications in Lean Management and Scrum Fundamentals. Academically educated to master’s level, holding an MSc in Marketing Management and a BA (Hons) in Psychology and Marketing.