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nicole mcallister

nicole mcallister

Occupational Therapist/Hospitality worker

Customer Service / Support

Liverpool, Liverpool

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About nicole mcallister:

I thrive when working in public facing roles. 

I am a hardworking individual that has been working since the age of 16, alongside school and university and into my professional career. My work ranges from working in an acute hospital setting where I would care for and support patients daily, to several years of working within the hospitality sector. Both of which have provided me with an excellent set of transferable skills which would enable me to flourish within this role. 

Experience

Occupational Therapist
  • As an occupational therapist I have the responsibility to assess and treat patients with a person-centred approach.
  • I developed exceptional communication skills in order to deal with high pressure situations such as upset family members, emotional patients and to getting my voice heard within the wider multi-disciplinary team.
  • I have shown my leadership skills by taking on a student who I supervised and taught the practice of occupational therapy. I learned the benefits of supervision, reflection and goal setting.
  • My ability to problem-solve in complex situations has grown throughout this job as I completed assessments, identified problems, and provided appropriate solutions for patients.
  • I have my own caseload which I prioritise and organise myself in a time effective manner.

Bar work/shot girl

 

(Weekend work, part time)

  • I excelled within this role as it enabled me to show my highly energetic personality and my ability to keep a positive attitude when the workload and pace is tough.
  • I’ve been able to promote sales to customers and take payments in a busy and quick-paced environment.
  • Ensuring safety of customers is a top priority, e.g. knowing when not to serve customers alcohol if they have had too much.
  • My multitasking skills developed as I listen to customer requests, take payments and give out desired beverages whilst and listening to next customer orders simultaneously.

Agency Healthcare Assistant (Relief hours, 0-hour contract)

 

Healthcare Assistant(full time)

  • I supported people to engage in their activities of daily living.
  • I assisted residents with toileting, personal care and to mobilise using appropriate equipment. 
  • I helped to maintain the physical, emotional, cultural and social needs of the residents using a person-centred approach.
  • I worked as part of a team to ensure all residents needs were met.

 

Waitress

(Part time alongside university)

  • I have worked efficiently under pressure in this busy restaurant. 
  • I always ensured excellent customer service was being provided at all times.
  • I worked within the health and safety policies and guidelines.
  • Take beverage orders and adapt accordingly to customer wants.

Chip shop assistant

(Part time alongside school)

  • Cooking food and serving to customers in a sit in diner.
  • Taking orders and working in a fast paced take away environment.
  • Dealing with customers and providing high quality service.

 

Cleaner
  • I maintained the cleanliness of the product showroom to a very high standard in line with company policy.
  • I was responsible for the ordering of cleaning products required to complete the job.

Education

2016 – 2020 University of Liverpool 

  • Occupational Therapy – BSc (Honours) Degree

2009 -2016 St. Mary’s Grammar School – Magherafelt

  • A Level-AAB
  • GCSE-AAAABBBBB (including Maths and English)

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