Nihal Muneer

MSc graduate in Business Analytics & Big Data with Computer Science Engineering background, having professional experience across Customer Relations, Compliance Monitoring, and Operations Management. Skilled in customer service, customer analysis, strategic analysis, risk management, and applying data-driven insights to optimize business strategies, along with hands-on expertise handling large datasets, focusing on data visualization.

I have extensive experience in customer service, sales, and client relations, with a strong focus on customer retention and satisfaction. At Acorn Insurance, I managed car insurance renewals, handling 50+ daily calls while ensuring compliance with GDPR and FCA guidelines and consistently maintaining over 60% monthly retention. At The Contact Company, I provided tailored solutions to customers, achieved KPIs, and contributed to developing effective customer retention strategies. During my time with Sodexo Live, I supported events at major venues, managed retail operations, and streamlined stock reporting. At WeGrow Forest Foundation, I worked closely with clients on budget allocation, business development, and compliance, showcasing my adaptability and excellent interpersonal skills.

MSc In Business Analytics and Big Data