Nikita Randhawa

As a people person, I have developed a passion in coaching and developing other colleagues which helps enhance their skills resulting in better services to our customers. I have experience in dealing effectively with complaints whilst remaining calm and professional. 

Oct 2020- Present - Sitel (Coventry) 

SSE - Dec 2021 - Present - Complaint lead & Floorwalker 

• Complaint lead - engaging with other sites about complaints 
• Coaching and Feedback 
• Training and sessions
• Floor walker (helping other team members)
• Communication (Email, spreadsheets, web chat and phone) 
• Active listening 
• Working in a team
• Provide support and comprehensive product / service information to customers.

SSE - Aug 2021 - Dec 2021 - Customer Care Expert 

• Working in a regulatory environment, to support all aspects of customer needs and complaints. 

Test and Trace - Jan 2021- Aug 2021 - Citizen Agent

• Dealing with sensitive information with often worried and stressed individuals 

Hunter Boots- Oct 2020-Jan 2021 - Customer Service Advisor 

• Working for high end brand with global customers dealing with various business functions including logistics and warehousing 
• Liaising with external third parties to investigate customer issues 

July 2019- April 2020  - LOVISA (Bullring Birmingham) - Costume Jewellery Shop 

As a full time Deputy Store Manager in a fast paced environment acting as a brand ambassador, I was responsible for 

• Acting on behalf of Manager - Liaising with other stores,banking, time cards and stock control
• Opening of store - including cash register preparation and closing of store - Cashing up 
• Training and Motivating of new staff (fast turn over)
• Assigning tasks to the team including floor position 
• Defining hourly targets and driving team towards achievement - Items per sales (IPS), Average customer spend, Total Store Sales and add on targets for each team member. 

2019- Cancer Research Retail Outlet Southampton  (Volunteering 6 Weeks)

During this time I used my trend and fashion knowledge to make window displays and set pricing and helped customers as necessary. 

2012-2013   Nisa 24/7 West Bromwich  - Mini Supermarket (part time)

(2015-2019) Southampton Solent University

Fashion Styling and Creative Direction BA

Major project - Creation of blog site to share ideas on makeup

Major dissertation  - The effect of social media on body image