Norbert Muller

Experienced Recruitment Resourcer and Incidents & Quality Coordinator with proven expertise in client relationship management and operational efficiency. Managed key client accounts whilst coordinating 186-230 temporary workers, handling payroll administration and implementing semi-automated systems to enhance productivity. Developed Excel-based solutions for worker data tracking and administrative purposes. Provided comprehensive IT support, conducted technical troubleshooting and created data analysis solutions using SQL-based tools. Demonstrated proficiency in database management, clinical training and delivering exceptional customer service. Recognised for maintaining exclusive agency relationships and resolving complex technical challenges.

Managed key client relationships whilst coordinating 186-230 temporary workers across multiple sites. Developed semi-automated Excel solutions for payroll administration and holiday tracking, improving operational efficiency. Conducted Health and Safety training for new staff and supported recruitment processes. Successfully maintained exclusive agency partnerships and delivered excellent customer service to temporary workers.

Completed accredited IT & Digital Skills programme at JustIT, gaining industry-recognised Level 2 certification. Developed comprehensive technical proficiency across multiple domains including cybersecurity, programming, digital skills, IT technical support, software presentation & spreadsheets, and networking. This professional development programme provided practical, employer-valued skills preparing me for advancement in digital career pathways.