Norha Rodriguez

I am passionate about financial crime and compliance as I enjoy problem solving, critical thinking and the thrill of pursuit.

I posses the required skills as Financial Crime Analyst, as I am highly conscientious and dedicated professional with a great deal of experience in financial services and administrative roles.

Having worked for five years as a CDD Financial Crime Analyst at Santander UK, I’ve developed a deep understanding of onboarding processes, client due diligence, and operational efficiency. In that role, I managed complex client onboarding cases, collaborated closely with relationship managers and operations teams, and ensured all documentation met regulatory and internal compliance standards.

I am a native Spanish Speaker with a MA (honours) in Hispanic Studied from University of Glasgow. I’ve worked for IBM EMEA Spain/ Portugal business partners.

From tech companies I’ve moved to Banking and Financial industry. Professionally, recognised  for strong analytical and numerical skills, excellent customer service, and a proactive, solutions - focused approach. With proven ability to manage responsibilities autonomously or collaboratively, with a consistent track record of meeting productivity, quality and compliance targets adhered to the companies policies and FCA regulators.

I know I can be a good asset for your company as it’s a natural progression of all it has gone before me particularly as a CDD Financial Crime Analyst and, I believe that I can draw upon my experience and maturity to successfully fulfil the required skills your company is looking for.

Currently, looking to join a Financial Company like yours. 

I am keen to get well trained and be ready for helping your team in detecting, assessing and discourage fraud and financial crime against customers and the Company.

Work Experience

Jun 2020 – Jun 2025 –CDD Financial Crime Compliance officer - Santander UK.

• Executing all due diligence activities related to client’s onboarding, ongoing due diligence, or off boarding, including presenting my findings at Senior Management.

• Monitor and analyse financial transactions to detect and escalate suspicious activity in line with AML regulations. Conducting risk assessments and making risk-based recommendation from an in-depth analysis.

• Complete Customer Due Diligence assessments for business and retail banking ensuring that the bank is not exposed to financial crime. I Reviewed retail banking cases in line with CDD requirements - CTF, AML, and Sanctions Standards, and so tracking and preventing financial crimes.

• Raising internal reports where appropriate and liaise with advisory functions ensuring customers are within the bank’ risk appetite. Remain up to date with changes in fraud risk, regulatory guidance, compliance procedures

- Key Achievements: Recognised for a strong eye for detail, all cases 100% accuracy, excellent organisational skills, and a commitment to process improvement. I achieved high standards in Crypto assets, Country match, HNWI/High Cash and SAR cases. (Suspicious Activity Reports).

Jun 2018 – Jun 2020 – Mortgage Customer Servicing Administrator - Santander UK.

• Day to day administration support to the Sales Team,Processing mortgage applications across multiple channels in accordance with internal policies and FCA regulations. Case managing files accurately within the prescribed times-scales focusing on always achieving excellent customer service.Completing all in-house training to ensure all activities meeting compliance and regulatory requirements.

- Key Achievements. During the pandemic C19, and as a remote worker I was awarded with Outstanding bonus performance.

Feb 2018 – Mar 2018 - Community Project Manager - Clan Macondo.

• I created and developed a project “Cultural Fusion” for women’ groups of different ethnic backgrounds. In partnership with the Glasgow Women’ Libraryand The Big Lottery Fund Scotland. We devised a 6-week art projects with a great turnout of 200 women for 8 March -International Women’ Day - A Celebration of Cultures in Glasgow. 

Oct 2017 – Jan 2018 – Complaints handler/Customer Service @ John Lewis, Glasgow.

• JL Returns and Refunds Department regarding customer’s online orders and complaints.  

Dealing with cases at various stages, exercising knowledge and accountability in a professional manner working towards strict time scales, deadlines and more importantly looking after the Company Ethics and Customers.

Mar 2006 – Oct 2017 Volunteer Artistic Director - Clan Macondo, Scotstoun.

• Clan Macondo is a community Arts Organisation which main aim is to Promote Latino American/Afro Caribbean Culture through funded projects. 

Apr 2004 – Feb 2006. Pensions Administrator - Abbey National, Glasgow

• Delivered administration services within pensions andactuarial teams. Supported daily pension operations with accuracy and reliability. Played a key role in maintaining regulatory compliance and data integrity.

​​Jul. 2002 – Nov. 2003 EMEA Account Admin. Spain/Portugal - IBM Greenock, Scotland.

• I was responsible for liaising with the Company’s business partners and the management of their accounts from their initial order stage to delivery and payment, providing pre-sales support to the country with a view of achieving high sales growth and customer satisfaction in EMEA, Portugal and Spain.  SAP, XP, Windows, Lotus notes, Microsoft, Excel. 

Jun. 2001 – Mar. 2002 Spanish Tutor /Project Coordinator - Centro Español Lorca Ltd.

Aug. 2000 – May 2001 -EMEA - Customer Service Advisor for Spain and Portugal - Thomson Litho UK.

Education

1996 – 2000​MA (Hons) in Hispanic Studies. University of Glasgow. July 2000. Main subjects: Spanish/Portuguese languages, History, Economy & Culture. Subsidiary subjects: Psychology II, Biology, Statistics.

1993 - 1994​    Higher National Certificate in Computing (HNC)​. City of Glasgow College.

1987 - 1989​    Science of Teaching. HND UK Equivalent. Universidad del Quindío, Colombia.