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Overall - Oyedepo Catherine

Overall - Oyedepo Catherine

Customer service
Bishop Auckland, Durham

Social


About Overall - Oyedepo Catherine:

I Hope to be engaged in a competitive environment where my skills and potential can reach full utilization for the growth and survival of the employer’s business.

To impact and contribute to the development of the organization via innovative ideas.

I am a dedicated and a compassionate Communication graduate with a passion of storytelling and communication, seeking a fulfilling career in an organization where I can utilize my strong communication skills and empathy to make a public impact on the lives others.

Currently in the process of completing my NVQ level 3 in Health and Social Care to further enhance my skills and knowledge.



 

Experience

HOWLISH HALL RESIDENTIAL CARE HOME

Care Assistant   2023 - till date

Train the Trainer Moving Handling

Oral Hygiene Champion

Care plan reviewer.

• Provide personalized care and support to residents, including assistance with daily activities and emotional support

•I train staff on how to move & Handle up to level 2 and also access residents for hoist and slings.

• Communicate effectively with residents, families, and colleagues to ensure a positive and nurturing environment

• Document and report on residents' well-being and any changes in their condition

• Collaborate with the care team to develop and implement personalized care plans

• Utilize my journalism skills to document residents' life stories and experiences, creating a sense of connection and understanding within the care home community

 

ELLA LOGISTICS SERVICE​2021 - 2023

Shipment clerk

•Planning and managing logistics, warehouse and Transportation

•Maintaining and keeping proper and accurate record of clients inquires and provide timely solutions.

•Directing, optimizing and coordinating full order cycle.

•Schedule large shipments and plan logistics to ensure there is sufficient storage space for incoming items.

•Keeping of file of goods shipped and received by preparing regular shipping and receiving reports for the management.

FEDERAL RADIO CORPORATION OF NIGERIA       2020 - 2022

 Intern in Broadcast department.                                             

ADEOLU HOSPITAL, Lagos ​​​           2019 - 2021

Care Assistant (Volunteer) 

•Daily living and independent skills: Helping people to get organized, plan their day, clean, meal-plan and shop.

•Aiding communication

•Providing emotional and behavioral support

•Keeping active

•Socializing

•Medication management 

OYEBADE OYEDEPO & Co (Chartered Accountants)   2015 - 2017

Customer Care Representative

•Maintenance of the journals and ledgers

•Bookkeeping

•Business partnering between the organization and the clients.

FIRST BANK OF NIGERIA (Headquarters) Lagos

Internship

Office of the executive director retail banking south​​Feb 2014 - Sept.  2014

•Worked in the corporate affairs team where I interacted directly with customers. This enhanced my interpersonal relationship and installed proper ethics of money handling. I was trained on how to be accountable & how to maintain effective customer relation.

•Public awareness of the company’s service and rebranding of Lagos, Corporate products.

•Performing secretarial duties.

Education

B.Sc. (Hon)Mass Communication

Leadcity University, Nigeria

2011 - 2015

 

Institute of Strategic Customer Service and Trade Management of Nigeria

 Certificate of membership​2015

 Proficiency diploma in customer service and trade management​ 2015

 

NVQ Level 3 in Health and Social Care (In Progress)

Access skills

Birmingham United Kingdom

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