Palwinder Kaur

Enthusiastic and highly skilled waitress with extensive experience in fine dining establishments and a strong background in hospitality management. Recognized for excellent customer service, attention to detail, and the ability to thrive in fast-paced environments. Dedicated to ensuring exceptional dining experiences through professionalism and a passion for the hospitality industry.

Professional Experience

Waitress                                              Kricket Restaurant                                            Soho, London

2022 – 2024

•Delivered exceptional customer service in a high-end dining environment, ensuring a welcoming and professional atmosphere for all guests.

•Managed orders with accuracy and efficiency, maintaining attention to detail for special dietary requirements and allergens.

•Trained and mentored new staff, enhancing team productivity and customer satisfaction.

Head Waitress                               Pasture Restaurant                                           Cardiff, London

2019 – 2022

•Supervised and coordinated daily floor operations for a fine dining establishment, ensuring seamless service delivery.

•Provided personalized service to VIP customers, contributing to customer loyalty and positive reviews.

•Played a key role in staff management, scheduling, and maintaining high standards of health and safety.

Internship                                               Ramada Hotel                                                Goa, India

2017 – 2018

•Gained hands-on experience in hotel operations, including front-of-house service, housekeeping, and food and beverage management.

•Assisted senior staff in coordinating special events and guest relations, ensuring excellent service standards.

Education

Masters in Hotel Management

York St John University, London

Graduated: 2022

Bachelor of Arts in the Hotel Industry

Guru Nanak Dev University, India

Graduated: 2016