Paola Gallo Rosso

As an Italian UK resident with permanent settled status, I am fluent in Italian, English and French. With extensive experience in operational banking (back office) and sales support (back, front and middle office) in the technology sector, I have developed strong skills in sales data tracking, order management, reporting, and administrative support. My expertise includes coordinating with credit control, finance, and legal departments to enhance sales efficiency and overall performance.

In May 2024, I was made redundant due to the migration of my role to India. Since then, I have taken time to address family matters in Italy while considering my next career step. I am currently pursuing a professional certificate in Project Management to expand my skill set. Throughout my career, I have demonstrated problem-solving abilities and a proactive approach to process improvement. One of my most impactful contributions was identifying and correcting an in-house FX product issue, resulting in savings of at least £20,000 per transaction. Additionally, when my Settlement Audit and Reconciliation role was offshored to Malaysia, I was appointed Implementation Manager, responsible for reviewing and creating process guides, defining job roles for new hires, and conducting on-site training. At Refinitiv (now LSEG), I played a key role in migration projects related to technical upgrades, frequently stepping in to coordinate between Sales, Clients, and Customer Support Managers when a Project Manager or Account Manager was unavailable.

As Supporting Sales at Refinitiv, I managed client agreements, renewals, price forecasting, usage analysis, and billing review. I became the main escalation point for administrative inquiries, keeping clients informed through emails, weekly meetings, and structured updates. I also supported colleagues with complex inquiries and system issues, reinforcing my reputation as a reliable team member. My ability to build relationships quickly, combined with strong analytical and problem-solving skills, has allowed me to successfully manage complex queries and demanding clients. My commitment to excellence is reflected in my consistently high performance, driven by a strong work ethic and a passion for continuous learning.

I thrive in fast-moving, collaborative environments where initiative and versatility are key to success. I am eager to apply my experience in a dynamic environment and contribute meaningfully to your team while continuing to grow professionally

BA in Business, Banking and Dinancce