Pascaline Akas

I have always been passionate about creating memorable experiences for others, which naturally led me to pursue a career in hospitality. I have 3 years of experience in the industry, during which I’ve worked in roles, e.g., front desk, guest services, or food and beverage management], honing my ability to provide exceptional service and attention to detail.

My strengths include strong communication skills, problem-solving under pressure, and fostering genuine connections with guests to ensure they feel valued and cared for. I’m excited about the opportunity to bring my enthusiasm and expertise to your team. I thrive in fast-paced environments and enjoy collaborating with others to deliver outstanding service, ensuring guests have a positive and unforgettable experience.

WORK HISTORY
Door2door Sales representatives August 2024 - Present
Permanent Scottish Power Energy Networks London
Ability to quickly build pleasant relationships with customers whiles cold calling•
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Handles objections and resolved customer concerns by listening actively to customers
and addressing objections effectively
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Collaborated with team members to share successful strategies, improve outreach,
and work toward common performance goals.
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Known for going above and beyond to ensure customer satisfaction. Consistently
delivered on promises, actively addressing challenges and providing follow-through,
resulting in repeat engagements and positive feedback
Leisure centre assistant Part time Darwin Leisure Centre Westerham
October 2023 - Present
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Quickly adjusted to changes in schedules and tasks, displaying resilience and
commitment to meeting both customer and operational needs.
Proactively addressed customer issues, using strong problem-solving skills to provide
effective solutions, even in high-traffic or challenging situations, ensuring patrons left
with a positive experience.
Welcomed and assisted patrons with inquiries, memberships, and services, delivering a
friendly and helpful experience that fostered customer loyalty and satisfaction.
Sales Assistant Permanent British Heart Foundation Furniture & Electrical London
February 2023 - March 2024
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Explained product details and promotions clearly and effectively, adapting
communication style to connect with a diverse customer base. Developed a deep
understanding of products to answer inquiries and make personalized
recommendations confidently.
Collaborated closely with team members to ensure high standards of customer service.
Supported colleagues during peak times, creating a cooperative and efficient work
environment.
Managed multiple tasks simultaneously, including restocking, cashier duties, and
assisting customers on the sales floor. Maintained an organized and visually appealing
store environment, ensuring a smooth and enjoyable shopping experience.

Charles Darwin school. - Alevels (2022-2024)

Addey and Stanhope school -GCSE