About Paul Stevenson:
An ambitious, results driven leader with a proven record of operating in highly regulated markets. Commercially aware and efficiency focused with a passion for balancing strong employee engagement with exceptional Customer service and fair outcomes.
Experience
BPO operational lead of business pivot through the Pandemic in alternative service industry (mortgage forbearance) including 50%+ resource expansion to support client needs.
Restart of Field Operations during the Pandemic servicing both mortgage and motor portfolios - several top 10 UK banking institutions.
Transformation of technology strategy and platforms to “digital first” strategies including both customer facing video services and in-app lending products.
Operational lead of M&A projects successfully onboarding two competitor businesses (field & utility specialists) including TUPE supporting strategic growth.
Designed and delivered an in-house, bespoke collections platform servicing HCST and sub-prime portfolios. Developed a dedicated specialist emotionally intelligent Customer Specialist Support Team.
Project lead of start-up servicing operation in Republic of Ireland following a large portfolio acquisition.
End to end facilitation and delivery of a sub-prime loan book debt sale including a remediation exercise.
Continuous development of the business unit and its Target Operating Model to meet client, customer and colleague needs.
Supporting to evolve Conduct & Risk and T&C Frameworks including innovative 4LOD.
Education
High school education (GCSE)
Professionals in the same Banking / Loans sector as Paul Stevenson
Professionals from different sectors near Macclesfield, Cheshire East
Other users who are called Paul
Jobs near Macclesfield, Cheshire East
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Pensions Analyst
Found in: Jooble UK O C2 - 1 week ago
73 Ltd Manchester, United KingdomInstruct Payroll each month of any pension and benefit-related changes. · ~ Regular travel required to London. · ~ Payroll experience (either in a Payroll function or experience of liaising with Payroll colleagues). · ~ Experience of using HRIS systems, ideally Workday. · ~ K ...
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Marketing amp Communications Director
Found in: Talent UK C2 - 1 week ago
OCU Stockport, United KingdomAs we continue to deliver on our currentgrowth OCU to be the UKs leading energy transition and utilitiescontractor.We are committed to leading the way in utilities andenergy transition contracting our mission is to innovate anddeliversustainability. At OCU our passion for address ...
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Electrician
Found in: Jooble UK O C2 - 1 week ago
Sinclair Recruitment Solutions ltd Runcorn, Cheshire, United KingdomSinclair Recruitment are currently looking for an experienced Electrician to join our clients team based in Runcorn. · Requirements · NVQ Level 3 in Electrical Installation · City and Guilds 18th edition wiring regulations · AM2 · PASMA · IPAF · H&S · ECS Card. · Main Du ...