beBee background
Professionals
>
London
Pete Dempsey

Pete Dempsey

Solutions Consultant / Business Analyst

Technology / Internet

London, Greater London

Social

About Pete Dempsey:

Solutions Consultant, Business Analyst and Developer with 25+ years of experience across pre-sales, post-sales, solution architecture, and business analysis for contact centre, workforce engagement (WEM), CRM, and analytics platforms. Verint WEM Certified Consultant with a proven track record of delivering 100+ enterprise and SMB trainings, driving rapid adoption, optimisation, and measurable business outcomes, while achieving 80%+ SLA-compliant case closure in application support. Strong expertise in requirements analysis, stakeholder management, solution design, and system integration, with hands-on experience across Verint WEM, Five9 WFM, Puzzel WFM, CRM, APIs, and SQL. Known for bridging business and technical teams to deliver scalable, data-driven solutions that support deal closure, successful implementations, and long-term customer value.

Experience

Solutions Consultant, Business Analyst and Developer with 25+ years of experience across pre-sales, post-sales, solution architecture, and business analysis for contact centre, workforce engagement (WEM), CRM, and analytics platforms. Verint WEM Certified Consultant with a proven track record of delivering 100+ enterprise and SMB trainings, driving rapid adoption, optimisation, and measurable business outcomes, while achieving 80%+ SLA-compliant case closure in application support. Strong expertise in requirements analysis, stakeholder management, solution design, and system integration, with hands-on experience across Verint WEM, Five9 WFM, Puzzel WFM, CRM, APIs, and SQL. Known for bridging business and technical teams to deliver scalable, data-driven solutions that support deal closure, successful implementations, and long-term customer value.

Education

Bachelor of Science (B.Sc.) in Computer Applications
Dublin City University, Ireland | Oct 1994 – May 1997

Professionals in the same Technology / Internet sector as Pete Dempsey

Professionals from different sectors near London, Greater London

Other users who are called Pete

Jobs near London, Greater London

  • Business Analyst – Lead Consultant

    1 month ago

    Natobotics London

    +Job summary · We are looking for an experienced LabWare Business Analyst – Lead Consultant with a strong pharmaceutical background to join a long-term engagement in London. This role is ideal for someone who can bridge business requirements and technical LabWare LIMS solutions. ...

  • Senior Business Analyst Consultant

    4 weeks ago

    Capco London

    We are seeking a Senior Business Analyst to join our Business Consulting practice with a strong focus on Capital Markets. · The successful candidate will work with leading financial institutions across front, middle and back office functions helping clients navigate complex chang ...

  • Management Consultants/ Business Analysts

    1 month ago

    CWG Markets London ECN AE

    We are looking for a highly analytical and commercially focused Management Consultant / Business Analyst to assist in driving the company's strategic growth, optimizing operations, and managing risks in the MEAN and East Asia markets. · Examine business processes, organizational ...

See jobs in London, Greater London