Phoebe Benson

A highly creative and passionate designer with a degree in Fine Art. Excelling in creating the perfect balance of form and function whilst keeping in mind customers budget and personal taste. Having turned hundreds of initial briefs into beautiful spaces with effective storage solutions. Proven ability in sales with a friendly and relatable approach.

BESPOKE DESIGNER / FULL TIME 

The White Kitchen Company   03/22 – Present

Working with bespoke luxury furniture. Creating high quality designs for clients around the UK, France and Germany. A focus on kitchen design but often working with other areas of the home. Key Responsibilities:

• Attending meetings with the clients and noting down their needs and wants.
• Providing innovative ideas and concepts to meet the needs of my clients.
• Preparing and maintaining design budgets.
• Liaising with electricians, plumbers, interior designers and builders to ensure clarity throughout the design process.
• Creating technical plans, elevations and high quality rendered images.
• Working alongside marketing executive to create imagery/video work for the website and social media.
• Training new members of staff on the design software.
• Working on a high volume of design projects at once, being able to manage the workload effectively. 
• Informing clients about materials used in design such as paint colour, worktop, handles and appliances.
• Adhering to all design regulations and informing clients regarding any necessary changes to the layout.
• Staying updated on all the latest kitchen design trends.
• Using Asana and CRM software’s to keep diary up to date and organised

BEDROOM, LIVING AND OFFICE DESIGNER / SELF EMPLOYED

Hammonds   09/20 – 03/22

My introduction to the world of interior. This role initiated my obsession with designing rooms and selling a product to be proud of. Key Responsibilities:

• Undertake design project from concept to completion.
• Managing my own diary efficiently. Often provided with clients through the business but also having the initiative to source my own leads. 
• Visiting customers’ homes to initially measure up and working closely together to digitally create their vision on artiCAD and bring to life. 
• Taking control in a friendly way within customers’ homes to ensure the design visit runs smoothly.
• Presenting designs professionally making sure to emphasise the solutions to all their current storage problems. I also demonstrated furniture, fabric and handle samples.
• Working collaboratively with surveyors and fitters to ensure all the customers’ expectations are met.
• Giving quotes and going through the different repayment methods.
• Ultimately taking payment either online, over the phone or taking cash directly to the bank.
• Completing follow up calls and revisiting customers to see my creations in action.

FASHION STYLIST - BIRMINGHAM

All Saints | 06/19– 03/20

• Working in the biggest and busiest stores of the brand gave me experience in working in a highly fast paced environment whilst remaining calm and paying attention to detail.
• Experience in selling luxury items.
• Presenting a high level of product knowledge on all the in store and online garments.
• Having a strong understanding of the latest trends and being able to confidently present these designs to customers.
• Stock replenishment, deliveries and online digital orders.
• Attending brand meetings and having a voice to better the company and customer experience.
•  Being part of a team, seeking feedback and helping to ensure the whole operation is running smoothly.

ADMINISTRATOR - KETTERING

Superframe Ltd – Part Time| 08/18 – 06/20

• Answering incoming calls; taking messages and dealing with email enquiries.
• Filing Paperwork in an organised and efficient way, creating ease for the business owner and all staff members.
• Managing diaries and arranging appointments, calls, fittings and meetings.
• General office management such as furniture layout, cleaning and stock replenishment.
• Maintaining the business website and social media accounts. 

SENIOR SALES CONSULTANT / CORBY, KETTERING & NORTHAMPTON

The Body Shop | 10/15 – 03/18

First position in the working world that resulted in me being a highly regarded member of staff, being a key holder for two different stores at one time. I was also known to cover for management and trained several underperforming team members on effective sales techniques.

• Independently ensure smooth opening, running and closing of stores, Given full responsibility of lone trading on Sundays.
• To ensure the development of consumer loyalty to help build the body shop brand. I had a 95% conversion rate of the loyalty scheme which was unheard of within the brand.
• Undertaking conference calls with regional managers and relaying information to my team.
• Reconciling cash from tills at the end of each working day, ensuring accurate amounts are bank each week.
• Conducting stock takes and fire alarm checks.
• Hosting events out of store hours.