Pratik Zanke

Results-driven Compliance, Risk, and Fraud Specialist with over 9 years of experience in Risk Fraud & Compliance management across international markets like UAE, Singapore, and Australia and other CEMEA & APAC regions. Proficient in KYC, KYB, AML, CDD, EDD, PEP screening, and transaction monitoring. Proven ability to develop and implement fraud prevention frameworks, handle escalations, and contribute to policy development in compliance and financial crime risk management. Experienced in collaborating with senior stakeholders and regulatory bodies, including reporting to FIU’s

PayMate India Ltd.- B2B payments FinTech Company
Sr. Manager Risk Fraud Compliance (Global) & MLRO
March 2017 – Present

• Fraud & Risk Management: Achieved a 0% fraud rate by implementing comprehensive risk, fraud, and compliance management strategies across UAE, Singapore, and Australia.
• Financial Crime Escalations: Managed escalations related to high-risk transactions, adverse media alerts, and suspicious activities. Made key decisions on client applications and transactions.
• AML & KYC Compliance: Led the KYC and AML activities for India, APAC and the Middle East, including PEP screening, enhanced due diligence, and AML assessments for high-risk clients.
• Framework & Policy Development: Developed in-house PEP & AML screening dashboard and fraud detection systems, ensuring daily screening of 100+ businesses.
• Reporting & Stakeholder Management: Submitted STR and SAR reports to FIU India and other Regulators globally, coordinated with internal and external stakeholders, and ensured compliance with regulatory frameworks.
• Team Leadership & Training: Provided training to compliance teams and delivered continuous guidance on regulatory changes and financial crime risks.

Mirraw.com- E-commerce
Senior Customer Service Executive
March 2015 – February 2017

• Fraud & Customer Risk Management: Monitored customer accounts for suspicious activity and chargebacks, conducting KYC reviews and implementing fraud detection processes.
• Compliance & Service Optimization: Developed customer service processes, reducing call abandon rates by 85% and improving Trustpilot ratings through superior service delivery.
• Team Leadership: Led and trained the international customer service team of 30 + executives, ensuring adherence to compliance and risk protocols while achieving a 95% first-call resolution rate.
• Order fulfilment: Managed end-to-end international order fulfilment process, including order processing, inventory management, and shipment tracking to ensure timely delivery and high customer satisfaction.
• Customer Service: Resolved customer inquiries related to orders, returns, and exchanges, providing prompt and efficient solutions to enhance user experience.
• Chargebacks: Handled Chargeback efficiently on PayPal to minimize the loss.

• MBA/PGDM Digital Business & Analytics
  JAGSOM Bengaluru, February 2023
• Executive Masters Fintech Innovation and Transformation in Financial Services
  National University of Singapore, March 2022
• PGP Business Analytics and Business Intelligence
  Great Lakes Institute of Management, Chennai, September 2020
• PGP Business Analytics and Intelligence
  McCombs School of Business, University of Texas, September 2020
• B-Tech Computer Science
  Dr. B.R. University, Agra, August 2015