Pratima Dhakal

Prepares all types of house beverages from coffee, tea to hot chocolate.

• Sell and merchandise other store products such as pastries, drink ware and seasonal items.

• Manages and oversees all brewing equipment.

• Manages cashiering station and food preparation area.

• Prepares packed sandwiches and salads.

• Reviews par stock levels of coffee shop and conducts end of day and end of month inventory.

• Attends to requests, comments, and concerns from customers.

• Prepares shift reports.

• Created personalized beverages for customers who were unable to find beverages on the menu that they enjoyed.

• Oversees quality of all food served in the coffee shop.

• Maintains cleanliness of the coffee shop.

• Open/close coffee shop.

Position: ​supervisor 

​Employer: ​costa

Duration: ​March 2024 to till now

Position: ​Manager

​Employer: ​Domino’s Pizza-Lancaster Store, UK

Duration: ​Nov 2021 to Apr 2024
 

1. Post Graduate Diploma (PGD) in Counseling Psychology.

Psychology and Social Studies College, Nepal, 2019

2. Bachelor in Humanities & Social Sciences (Sociology/Anthropology and Mass Communication)

St. Lawrence College, Nepal, 2012

3. High schooling (Computer Science, Mass Communication and Sociology)

Adarsha English H S School, Kathmandu, Nepal 2008.

4. School Leaving Certificate (Mathematics and Health and Physical Education

Advanced Learner’s Himalayan E.B. Secondary School, Nepal, 2006.