Priscila Alves

VISUAL MERCHANDISING | COSTUMER SERVICE 

Oct/2021 - Now | H&M [London]

Team Leader - Jul/2022 to Now

Leadership;
▪ Visual Merchandising;
▪ Communicating goals and deadlines to team members;
▪ Assisting with the daily operation of the organisation;
▪ Assessing team performance and providing feedback to employees;
▪ Assisting with hiring and training employees;
▪ Planning workloads and delegating tasks;
▪ Creating a productive work environment for the team using gamification, trust and other appropriate
strategies. 
Sales Advisor - Oct/2021 to Jul/2022

Customer Service;
Suport in all departaments;
Cash desk;
Delivery;

Feb - Nov 2020 | PONTO MIX [Brazil, RJ]
Visual Merchandising

Responsible for the Visual Merchandising area;
Development of Visual Merchandising with the Purchasing Department;
Training of store teams, always working side by side with management;
Responsible for reopening of two stores, with a new layout and proposal for
a new concept of visual merchandising for the company

Jul/2019 - Feb/2020 | EXPRESSO DO OCIDENTE [Brazil, RJ]
Trade Representative

Responsible for all company's offline media (e.g: outdoors, billboards);
Negotiation and contracts with advertising companies;
Routine of contact with agencies and clients.

Oct/2018 - Feb/2019 | CIA. HERING [Brazil, SP]
Assistant Manager

Responsible for VM of the store and sales team;
I was responsible for a sale made on Christmas day, where I sold a total of
10k in clothes and accessories to a single customer.

Nov/2017 - Aug/2018 | EUZÍSSIMA [Brazil, RJ]
Visual Merchandising Team Leader

Responsible for the Visual Merchandising of 7 brand stores;
Monitoring of results after modifications made to the visual merchandising;
Training of sales team;
Purchase of promotional material;
Development of the company's Visual Merchandising Manual that is used by
the brand until today.

Oct/2016 - Nov/2017 | RIACHUELO [Brazil, RJ]
Visual Merchandising Team Leader

Execution of showcases and internal part of the store according to the
company's standard manual;
Fashion production;
Leadership and Team Training;
Monitoring and collection of sales results;
Customer Service.

Aug/2015 - Feb/2016 | OUTER. SHOES [Brazil, RJ]
Visual Merchandising Assistant

Responsible for the Visual Merchandising area and 14 of the brand's 22
stores;
Display showcases development since March/2015;
Research of the brand's olfactory identity.
Customer enchantment research.
Control and choice of songs in the brand concept;
Responsible for organizing the inaugural decoration of the 6 stores all over
Brazil;
Participation in the organization of the company's convention events.
Participation as art director assistant of the photos in the Somos Todos
Collection - Summer 2016 and Essential Collection - Winter 2016 catalogue,
brand concept photos and chose of models.

Aug/2011 - Mar/2012 | CHECKLIST STORE [Brazil, RJ]
Salesperson

Sale of clothing and acessories;
Customer service;
Assistant in closing the cashier;

2010 - 2014 | MA (HONS) IN INTERIOR DESIGN
University Veiga de Almeida
Rio de Janeiro - BRAZIL

2014 | CERTIFICATE IN VISUAL MERCHANDISING AND SALES TECHNIQUES
Haute Future Fashion Academy
Milan - ITALY