Queen Roddis

I am an organized and adaptable Senior Account Manager with 10+ years of experience across IT software, health and leisure, and recruitment industries. Recognized for quick promotion to Senior Account Manager in just 16 months. Known for exceptional time management, attention to detail, and thriving in both independent and collaborative work environments. Proven track record of maintaining strong client relationships and delivering outstanding customer service, with a focus on driving business success.

Professional Experience

Senior Account Manager

Stafforce Recruitment (March 2023 – January 2025) Redundancy.

Key Achievements & Responsibilities:

• Managed Temporary Workforce: Successfully managed pools of temporary warehouse workers across multiple sites, ensuring optimal staffing levels to meet client needs.
• Data Reporting & Analysis: Delivered comprehensive reports to business directors and management, analyzing workforce trends over the past month, quarter, and year to support decision-making.
• Client Relationship Management: Managed client expectations effectively, providing both onsite and remote support with decision-making and addressing any queries related to temporary workers.
• Operational Oversight: Coordinated temporary worker schedules, handled behavioral issues, and resolved queries, ensuring smooth day-to-day operations.
• Team Leadership & Development: Trained and mentored two assistants, supporting their development and guiding them through daily tasks to maintain team efficiency.
• Recruitment & Onboarding: Led the recruitment process, onboarding hundreds of new starters across various sites. Conducted interviews and facilitated inductions to ensure a seamless onboarding experience.
• Client Relationship Repair: Successfully salvaged a key client relationship by rebuilding trust with managers, leading to an expanded recruitment scope, including the recruitment of weekly intake workers.
• Payroll Management: Managed weekly payroll, ensuring timely and accurate payments for all workers.
• Recognition & Awards: Awarded the 2023 Invoice Excellence Award for outstanding performance and nominated for multiple awards in 2024, including:
  • 2024 Most Successful Team Award
  • 2024 Customer Centricity Award

Account Manager
Ecosense Cleaning (June 2022 – March 2023)

Key Achievements & Responsibilities:

• Managed a portfolio of 40+ clients, achieving high retention and satisfaction.
• Cultivated and maintained strong relationships with gym managers, addressing queries and issues efficiently.
• Coordinated recruitment, training, and disciplinary procedures for cleaning staff.
• Streamlined payroll, timesheets, and HR-related tasks, ensuring accuracy and timeliness.
• Prepared employment contracts and managed both internal and external talent pipelines.
• Recognized as Employee of the Month for three consecutive months.

Account Manager
Daxtra Technologies (December 2008 – January 2011)

• Delivered software training to clients both online and in-person at various UK locations.
• Upsold IT software products to existing clients, contributing directly to business growth.
• Supported sales teams in client meetings, offering in-depth product knowledge and tailored solutions.
• Fostered and maintained trusted, long-term relationships with clients, ensuring satisfaction and loyalty.
• Consistently achieved individual appointment and financial targets, driving operational efficiency.
• Provided support and mentoring to junior staff, enhancing team performance and development.
• Awarded Employee of the Year for exceptional contributions and achievements.

Assistant Manager
Mamas and Papas (December 2014 – October 2015)

• Managed store operations, ensuring compliance with health and safety regulations.
• Led and motivated a team of sales consultants to meet and exceed KPIs.
• Oversaw payroll, store reports, and customer complaints, improving customer satisfaction.
• Ensured the store's visual merchandising and inventory met brand standards.
• Acted as Store Manager in absence, taking full responsibility for store operations.

Customer Claims Assistant
Direct Line Insurance (November 2004 – April 2006)

• Managed customer complaints and expectations effectively, ensuring positive resolutions.
• Liaised with other insurance companies to resolve claims and issues promptly.
• Maintained multiple client files, ensuring all records were up to date and accurate.

ASD Teaching Assistant
Alexandra Infant School (September 2017 – June 2022)

• Provided 1:1 educational and emotional support to students with ASD and behavioural difficulties.
• Developed and delivered personalized lessons and activities to enhance students’ social and life skills.
• Assisted in EHCP reviews and collaborated with parents and staff for student development.
• Acted as a lead teaching assistant during the teacher's absence, ensuring lesson continuity.

Nursery Practitioner
Blossom Years (September 2016 – May 2017)

• Assisted in planning and delivering activities in line with EYFS guidelines.
• Worked with SEN children, providing tailored learning experiences and support.
• Maintained partnerships with parents, providing regular updates on children's progress.

Education

Hillview School for Girls (1993 – 2001)

• A-Levels:
  • Drama: C
  • English Literature: A
  • Media Studies: B
• GCSEs:
  • English Literature: B
  • English Language: B
  • Maths: B
  • Drama: C