Rabia Iram

I am a hardworking and motivated accountant graduate who has acquired extensive Knowledge in the field through the study of business & Management at the degree level of Pakistan as well as through my current employment in establishing business requirements in a superstore, performing sales analysis, designing business processes and implementing systems improvements to increase productivity and ensure that as a business we were getting a good number of sales as well ensuring we keep everyone satisfied. Due to my excellent use of technology, I also have knowledge and understanding of social media marketing as this is the part of my responsibility in my current role. 

Answer telephones and provide callers with information take messages or transfer calls to the appropriate individuals • Create, maintain and enter information into database • Greet visitors or callers and handle their enquiries, or direct them to the appropriate people according to their requirements. • Training new employees to ensure they are able to complete their job effectively • Dealing with Customer Complaints and ensuring I remain professional at all times. • Creating posts and videos of the store and items and posting them on social media for the targeted audience • Creating monthly reports on the best and worse selling products • Interpreting for customers whom are not able to speak English • Invoices and files handling • Keep record of internal and external stock transfer record • Keeping stock record • Entering new stock • Pricing leaflet labels • Handling online orders • Solving customers quarries. 

Office Administrator