Rajaram Muthukrishnan

Rajaram Muthukrishnan has extensive experience of more than 2 decades of IT experience. This encompasses experience as IT project Manager, Senior Service Delivery Manager, Transition Manager etc that includes handling marquee customers in the domains such as Pharma, Automotive, Banking, Telecom etc.
He is a technical savvy consultant as his career growth started as a mainframe developer back in 1996 to handling projects to the very latest technologies that includes Java, Dot Net, Python, AI/ML to name few. His expertise in various technologies spanned across different domains such as Automotive (more than a decade experience), Pharma, Banking , Telecom to name few areas gave him the platform to show his leadership skills followed by collaborative approach, delivery lead sales/revenue growth that was adapted with customers including C-suite customers. Managing and delivery of projects using 3rd Party Vendors (Onshore/Offshore model) is another key forte for him.
His experience managing projects and service delivery in the Automotive domain includes customers like Ford and Nissan with whom his association as Senior Delivery/Account Manager gave him the right platform to show case solutions as a PoC (Eg. AI/ML solution for searching Unstructured to Structured data that will expedite Warranty claims done manually) are his brain child that ended up yielding additional top line revenue. He is also responsible for bottom-line revenue i.e. direct control of P&L as well.
Over and above experience in automative domain (SCM, Warranty, Inbound Logistics, CRM etc) he is also experienced in Pharma industry (Global Manufacturing process) experience.

Profile Summary

• Over 25+ yearsof experience in IT industrywith strong Servicedelivery, Program delivery management, account growth, Digital project transformation including Data migration, customer management, global transitions, MergerAcquisition & Divestment (MA&D) and handlingRFPs for Fortune500 customers.
• Responsible for accountrelationship, operational control& strategic benefitrealization by implementing Run, Change & Growth (RCG) for transformation projects, RPA automation, value add services using AI/ML and DevOps.
• Responsible in implementing project management best practices, such as Agile (Scrum Methodology/Kanban) and Waterfall, to lead on/off-shore resources in delivering projects on-time and on-budget and in full compliance to all customer expectations/ contract SLAs/KPIs.

Expertise and Accomplishments

• Over a decade of project delivery experience by adapting RUN – Better (Efficiently), CHANGE – Faster (Enable customer) & GROW – Greater (Revenue increase) in automotive domain (specialized in SCM, Warranty) handling different technology application development right from initiation to roll out along with application maintenance.
• Experienced in Service Delivery & Project manager in Lifesciences domain including Global manufacturing applications (MES) with GSK and Astellas Pharma. Includes Manufacturing automation process improvements and OT System.
• Experienced Service Delivery Manager to manage SAP and Non-SAP applications along with IT Infrastructure using ServiceNow. Creation of Dashboard/Reports/Visual Task Boards etc.
• Experienced senior transition manager for variousgeographies viz EU, APAC and NA.
• Experienced in handing digital transformation/data migration of large program/projects for Pharma and Government/Non-Govt clients.
• Expertise in handlingvarious contracts/commercial models/budget Fixed Bid, Time and material and ticket-based pricing.
• Expertise in account mining and operational excellence to increase top line and improve bottom line.
• Expertise in stakeholder management, handling application change management and release management for various applications.
• Increased top line by 10% more than target and improved bottomline by more than 8% over the target of 25%.
• Optimized > 20% delivery excellence by adapting continuous improvements and thereby increasing top-line revenue.
• Adapted UiPath (RPA)to implement automation and thereby saving resource cost by 25%. Resources are reassigned to different engagement to increase top line.
• Responsible for developing various PoC (UsingUiPath, AI/ML) as value add services.

• Bachelor of Civil Engineering, MarthwadaUniversity, passed in First class with distinction in 1991
• PRINCE2 Foundation Certified
• Certified SAFe 4 Agilist