Rajarshi Nandi

Detail-oriented and efficient professional with a strong background in administrative support as well as serving customers, eager to bring my skills and dedication to ensure the smooth operation of your business.

Customer Service Executive | Alliance Broadband Pvt Ltd | Kolkata, India | 2018-19

• Welcomed and greeted mobile and home broadband customers.
• Addressed billing inquiries, technical queries, and product-related issues.
• Demonstrated a deep understanding of company products and services to guide customers effectively.
• Maintained a high level of customer satisfaction through effective problem-solving and personalised service.
• Collaborated with cross-functional teams to resolve complex customer issues.
• Maintained client records and reported them to higher management on Microsoft Excel.

 Waiter | Aminia Restaurants | Kolkata, India | 2017-18

• Orchestrated table settings with meticulous attention, ensuring an inviting ambiance for an exceptional dining experience.
• Delivered detailed menu explanations and adeptly navigated food allergy considerations, showcasing a commitment to customer satisfaction and well-informed service.
• Nurtured a welcoming atmosphere by building genuine connections with repeat patrons, fostering a sense of familiarity and personalised service.
• Executed efficient table turnovers through prompt bussing and meticulous table resets, contributing to a consistently tidy dining area and streamlined workflow

MS in Data Science | University of Leeds | Leeds | 2023-24

• Relevant coursework in Business Analytics using MS Excel.
• Organised events and headed the college Robotics club during undergraduate.