Raniya Babu

An exceptional individual with a personality that shines and Demonstrates excellent customer care and client relationships. I am fluent in verbal and written comprehension in English and Malayalam, with over an year of experience in providing top-notch customer service to valued customers at high end profile events. My background includes a year of dedicated service in Royal Mail, Dimblebee Catering and GK Gases, where I used my communication and problem solving skills to deliver outstanding service to customers. I am a natural team player with excellent personal presentation, known for my ability to work harmoniously with colleagues and contribute positively to team dynamics while being friendly, observant and able to provide the right support. My personal mission is to provide Commitment to Equal Opportunities, Cultural Diversity and the Safety, Health and Welfare of self and others. My unique blend of experience in customer service and skills in planning, organizing and flexibility has equipped me with a versatile skill set to excel as a team member. This also allows me to thrive professionally and develop a new experience for myself.

Dimblebee Catering - Waitress (June 2023 - Present)

• Greeted customers, answered initial questions and served drinks. 
• Retained knowledge of everyday menu for accurate and reliable customer guidance especially considering the dietary requirements in the service. 
• Delivered friendly and fast service to process high-volume food and drink orders at peak times, while consistanly maintaining composure and providing top-tier customer service. 
• Demonstrated exceptional listening and empathy skills by effectively understanding diverse customer needs and proving immediate solutions. 
• Served Starters, Mains and Desserts in every events and also cleared and set tables for the customers.

EMA Royal Mail - Mail Sorter (August 2023 - Present)

• Worked in fast paced environment with tight schedules. 
• I completed extensive referencing for last 5 years to work in a high security prone area. 
• I worked with comfortably standing for long periods. 
• Switched between various tasks during a shift. 
• I worked with many people from different countries and diversities.
• Pushed trolleys upto 250kg and lift and moved mail bags up to 11kg

G K Gases and Chemicals - Administrative Assistant (2021 -2022)

• Overall management in the office. 
• Acquired a thorough understanding of key customer needs and requirements. 
• Expanded the relationships with existing customers by continuously proposing solutions that meet their objectives 
• Maintained records as per statutory requirements 
• Monitored matter communications (emails, meetings, calls)

DE MONTFORT UNIVERSITY 

Master of Business Administration GPA: 6.4/10