Rav Kaur
Healthcare
Services offered
Iam a highly motivated and skilled pharmacy dispenser and front-end manager with rich experience in dispensing prescription medication and solving customer queries. I am also a well-rounded customer service executive with a background in hospitals, pharmacies and food restaurants. Adept at stock management, diary management, inventory management and replenishment, sorting and other store management tasks. Pride in appearance and a warm personality combined with a proficient knowledge of clerical duties leads to a reliable and solid first point of contact for customers. Working well under pressure with the ability to remain calm and focused, creating and encouraging a positive and trustworthy image for the company. I am multi-lingual and can be a valuable asset at a workplace serving diverse customer base.
KEY SKILLS
- Strong organisational, administrative and general reception skills
- Experienced pharmacy dispenser with excellent knowledge of prescription procedures
Experience
NEWMANS PHARMACY, London, UK
Front Medical Counter Dispenser and Front-Desk Handler | March 2015 - present
- Dispensing prescription medication and other medical products to patients under direction of pharmacist
- Counting pills, labels bottles, prices and compound medications to prepare prescriptions for patients as directed
- Oversee the smooth and efficient running of the main phone switchboard - receiving phone calls, helping patients with their queries and providing the required information
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- Performing administrative duties like receiving and inputting prescription orders, operating cash register and restocking inventory
- Monitoring the supply of pharmaceutical stock, receiving and arranging stock in correct order
- Assembling prescribed items (including the generation of labels)
- Suppling patients with information and education/ counselling on their prescriptions
- Monitoring prescription-filling process to ensure compliance with relevant regulations and pharmacy policies
- Liaising with healthcare providers and patients to obtain correct prescription information
- Answering patients' questions about medications under the supervision of the pharmacist
- Taking inventory of drugs on hand and recording results
- Maintaining electronic patient information
BRITANNIA PHARMACY, London, UK
Front Medical Counter and Dispensary Assistant | September 2014 - February 2015
- Received prescriptions from customers and dispensing medications
- Served customers and answering their queries under the supervision of the pharmacist
- Performed administrative duties, including answering phones, receiving and inputting prescription orders, operating cash register and restocking inventory
- Maintained patient records
- Answering phone calls at the front-desk and dealing with customer inquiries
Education
- NVQ Level 2 in Dispensing
- Certified in Medical Counter Management
- Front office course in Pharmacy
- Dispensary course in Pharmacy
- B.A., Delhi University, New Delhi, India
- Air Hostess Course, Shilon Hospitality Management, New Delhi, India
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