Rebecca Fallowfield

I have excellent verbal and written communication skills and proficient in following communication scripts and handling diverse customer topics. I have strong problem-solving abilities and research skills, as well as relationship building skills and customer engagement. I give my time to customers in a timely manner with a high level of patience and adaptability. Coupled with my empathetic communication skills, I believe I would be a valued and reliable asset to any workforce.

The Little Sweet Shop
Customer service assistant
September 2022 – March 2023 ( Temp )
• Welcomed customers with a warm and friendly approach, creating a positive and inviting 
shopping environment.
• Demonstrate a strong understanding of our products, features, benefits, and pricing, effectively 
communicating these to customers.
• Utilized cross-selling and upselling techniques to maximize sales opportunities and achieve 
revenue targets.
• Processed transactions accurately and efficiently, including cash handling, credit card 
transactions, led customer concerns and returns in a professional and customer-focused manner.

Chichester College and Lewisham College 2006 – 2009 , 4 Btec Merits