Rhoda Boakye

Dedicated customer care professional with 5 years of experience in the utility sector, specializing in delivering high-quality support and service within a water utility company.  Proven ability to handle customer concerns efficiently while maintaining a strong focus on service excellence and operational standards. Currently pursuing a NEBOSH Certificate in Health and Safety, demonstrating a commitment to continuous learning and enhancing workplace safety practices

June 2020 – March 2025

Assistant Distribution Officer (Non-Revenue Water Officer), Ghana Water Limited, Ashanti South Region, Kumasi

Key Assignments

• Assist in the Development and Enforcement of Strategy for effective Execution and Monitoring of Non-Revenue Water (NRW) Reduction Measures. 
• Assist in the Review, Evaluation, Prioritization, and Selection of Activities for NRW Implementation
• Facilitate the Implementation of the Developed Commercial and Physical Losses Reduction Strategy (NRW Strategic Plan) in liaison with the Commercial Department, Distribution Department and Public Relations Team
• Tracking of Parameters Contributing to NRW (Physical and Commercial Losses)
• Preparation of Monthly NRW Reduction Progress/Performance Reports 
• Analysis of System Input Volumes, Water Consumption and billing trends from the billing Portal for purposes of tracking NRW movements 
• Developing, implementing and monitoring strategies aimed at eliminating illegal connection or water theft including, house to house surveys, acting on intelligence and tip-off from communities, etc
• Preparation and Presentation of Monthly, Quarterly, and Annual Status Reports to Management as Needed.
• Calculation of Monthly Non-Revenue Water for the Region and drafting plans for its reduction
• Assistance in the Design and Operation of District Metered Areas (DMA)
• Analysis of Bursts and Leakage Data (mapped) for Effective Asset Management
• Identification of work-related hazards
• Conduction of Risk Assessments
• Inspection of site to ensure Health and Safety is adhered/conformed to
• Investigation and recording of site accidents 

January 2019 – July 2019

Quality Assurance and Quality Control Supervisor, Eiffage Genie Civil, Tema Harbour Expansion Project, Tema

Key Assignments:

• Studying Method Statement of Contractor and Ensuring Quality Checks on construction of Intrusive Building and Import Scanner Facility
• Ensuring Confirmation of Verbal Instruction from Consultant and Contractor
• Issuing Non-Conformity Report to Contractor in case of default
• General Construction Supervision and Reporting
• Identification of work hazards
• Conduction of Risk Assessments
• Inspection of site to ensure Health and Safety is adhered/conformed to
• Investigation and recording of workplace accidents

June 2017 – January 2019

Cost Control Assistant, GS Engineering and Construction, South Korea (Tema Office, Ghana)  Prestea – Kumasi Power Enhancement Project

Key Assignments:

• Preparation of Interim Payment Certificate
• Chasing and following up on Interim Payment Certificates at the Ministry of Energy and Ministry of Finance to ensure their prompt payment
• Ensure that all cost-related work is in compliance with procurement contract
• Assistance in the highlighting of cost areas of concern and suggesting areas of improvement
• Assistance in identifying and gaining approvals of estimates/change requests

December 2011 – December 2013: 

Civil Engineer and Administrator, Ingerosec Corporation, Japan, (Base Camp office, Fumso, Ashanti)

The Project for the Rehabilitation of National Trunk Road N8-Bekwai to Assin Praso

Key Assignments:

Inspection Works

• Undertaking inspection of works in progress or on completion as against applicable drawings or pre-defined standards
• Monitoring construction progress against approved designs and applicable standards
• Assisting Planning Engineers in monitoring project delivery against agreed baseline time schedules
• Collaborating with Project Engineers in assessing progress against program
• Daily Quality Control Inspection of Civil Engineering materials (Soil Test, Concrete Test) at the Civil Engineering Laboratory to ensure that materials meet contract specification
• Inspection of Drainage works to include formwork and drain dimensions
• Inspection of Steel bar works to ensure they are of the correct placement

Design of Laboratory Inspection Materials for

• Ease of data entry and analysis
• Safe keeping and references

Administration Works

Performance of Daily Administrative Duties including but not limited to:

• Preparing/Organizing and presenting papers and findings at monthly meetings and facilitating working groups related to project;
• Distributing minutes of monthly meetings
• Maintaining  confidential records and files
• Maintaining records of decisions
• Typing  correspondence, reports and other documents;

Performance of fiscal and bank transactions for and on behalf of the company

October 2009 – November 2011:

 Assistant Civil Engineer, WasteCare Limited, Accra, Ghana

Key Assignments:

• Assistance in the preparation of engineering designs for the construction of Civil Engineering facilities
• Assistance in the preparation of Bills of Quantities and Tender documents for procurement of contract
• Construction supervision, facilities management planning and support to procurement of equipment and logistics
• Evaluation of bids and preparation of contract documents
• Drawing up questionnaires and their administration to relevant persons concerning project.

September 2008 – August 2009

Assistant Engineer (National Service) Ghana Highway Authority; Kumasi, Ashanti Region

Key Assignments/Responsibilities:

The assistant highway engineer works in close collaboration with senior Engineers other staff in the sector to plan and supervise all road and highway related activities.  The specific duties and responsibilities of the Highway Engineer include but not necessarily limited to:

• Laboratory tests of soil materials to determine Atterburg limits, plasiticity index, grading of soil, strength of concrete mix, 
• Preparation of Bill of Quantities and tender documents for bidding
• Engineering design for horizontal and vertical alignment of roadways
• Reconnaissance survey for roadworks
• Collection of data (travel time and delay studies, traffic counts, weighing of vehicles at weigh bridge)
• Supervision of the Operation and maintenance of surfaced roads (pothole filling, patching, desilting of drains, grasscutting)

2004 - 2008     BSc.(Hons) Civil Engineering, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana