RIKESH PATEL

Empathetic, committed and focused, my problem-solving attitude allows me to seek and deliver solutions efficiently, whilst maintaining a positive relationship with stakeholders.

FRONT OF HOUSE INFORMATION ASSISTANT 
Harrow Council - Harrow libraries

MARCH 2017 - DECEMBER 2021 |  LB Harrow, North West London

Deployed within 6 council libraries, I undertook a front of house customer service position offering a front-line enquiry service to both residents and members of the local community.

Duties include:

• Aiding & informing customers of council services and local information.
• Ability to proficiently learn and use library classification systems to shelve and check for books in real life with the help of apps and online databases.
• Using internal software and systems to modify book records, process interlibrary loans and track analytics.
• Assist customers with self service checkouts and technological aids.
• Efficiently cooperating to come to solutions with customers of all ages, with some not having english as their first language. 
• Ensuring a high standard of timekeeping, initiative & self motivation within daily tasks.
• Pushing and lifting heavy trolleys & packing material into crates.
• Creating and managing campaigns for the organization's social media page.
• Up-selling and showcasing courses, classes and online offerings.
• Coordinating team duties & offering insight within meetings.
• Issuing fines for lost and damaged stock, cash handling, finance monitoring and logging via cloud-based software.

CREATIVE DIRECTOR 
WeTheSeeds Creative Agency - Wetheseeds

MARCH 2016 - PRESENT DAY |  London based

Operating a weekday start up company, acting as project manager & creative director for community art projects that positively impact local communities and young people.

Duties include:

• Project management utilizing CRM software, cloud-based services and methods of traditional communication.
• Proposal writing, pitching ideas to new clients,  sourcing, screening & briefing creative teams.
• Creating strategies that work with internal research, local communities and  important stakeholders.
• Showcasing and maintaining both the agency and client’s brand voice and guidelines across both physical and digital platforms- including social media.
• Ability to conceptualize, sketch and design public realm art projects visually before they are implemented in the public realm.
• Excellent ability to break down and communicate complex information to clients and stakeholders.
• Knowledge of finance management, costing and invoicing.
• High standard of timekeeping & self motivation, thus leading to successful campaign delivery.

DUTY COORDINATOR 
Tower Hamlets Council - Bethnal Green & Canary Wharf public libraries

MAY 2016 - MARCH 2017  |  LB Tower Hamlets, East London

Managing a small team, fulfilling the daily operations of a public library within 2 sites in Tower Hamlets. Offering a front-line enquiry service to both residents and members of the local community.

CUSTOMER ASSISTANT 
Tesco Stores PLC - Eastcote express store

DECEMBER 2015 - APRIL 2016  |  Pinner, North West London

Located on the shop floor, tasked with restocking, deliveries, customer care, self-checkouts, cash handling and general upkeep & cleaning duties.

CUSTOMER ENGAGEMENT - SAMPLER
Auntie Anne's - Bullring shopping center

JUNE 2013 - OCTOBER  2013  |  Birmingham, UK

Speaking to the general public to sample, educate and up-sell products.

Birmingham City University / Visual communication - BA, hons

SEPTEMBER 2012 - JULY 2015,  Birmingham, UK

Graduated with a specialism in graphic design - branding.

Nower Hill High School & Sixth Form  / A2 & GCSE

SEPTEMBER 2006 - JULY 2012,  Harrow, North West London

A2: Graphic Design (B), Information technology (D), Photography (C).

GCSE: 10 GCSE'S: English Language (B), English Literature (B), Mathematics (C), Science Core (C), Science additional (C), Music (B), Drama (B), Graphic communications (A*), I.T (B), Religious studies (Half, A), Citizenship (Half, C)